Zendesk Sell Review 2023: Features & Alternatives
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- Integration with Zendesk’s help desk
- Robust reporting features
- Pricing begins at $19 per month per user
- Highly supportive marketing software
- Integrated tools
- Productivity features
- CRM capabilities are basic
- Not small-team friendly
The platform ranks as our Most Versatile customer relationship management software because of its ease of use, multiple integrations, and sales features.
Zendesk Sell is a CRM system that is set up to help teams build stronger relationships while increasing sales and productivity.
The platform ranks in our top five of the best CRM software because it is cloud-based, has integration options, and its pricing structure is a good value. However, corporations with larger sales teams or in need of more robust customer data or customer management tools will likely need a different option.
Zendesk Sell Advantages
The platform has many great features, perhaps the highlight is its integration into Zendesk Support. However, companies in need of advanced CRM may be disappointed in the offerings. The platform is focused on streamlining the sales pipeline to ease how corporations track sales, and the development side so that teams can focus on the customer.
Zendesk Sell is highly affordable and very user-friendly at the base tiers, and while the more advanced tiers do get pricey, the added benefits may help larger sales teams perform at a higher level. The platform’s pricing does include discounts for those paying annually rather than month-to-month and does offer a free trial period so that an enterprise can determine if the other CRM tools offered are a good fit for their customer base, sales reps, and teams.
Sales email automation
Zendesk Sell offers seamless integration, email automation, and integration which includes an integrated sales calendar, software to track sales, and other sales appointment software, GPS site visit technology, and marketing tools. Zendesk Sell is comparable to Sales Rabbit, Zoho CRM, and other sales software.
Custom analytics dashboards
At the higher tiers, Zendesk Sell users can create a customized analytics dashboard support solution for lead management, marketing tools, and the sales funnel. If you need a mission-critical support application, Zendesk CRM can build out processes and automation that better support your services industry, track leads, and schedule appointments.
Integrations and APIs
Zendesk Sell integrates seamlessly with other Zendesk properties, and also offers many non-native applications and integrations for solar appointments, appointment setting, sales funnel management, project development, and sales analysis.
Zendesk Sell Packages
|Sell Team||Sell Growth||Sell Professional||Sell Enterprise|
|Storage||2GB per user||5GB per user||5GB per user||10GB per user|
|Custom automation builder|
Sell Team Plan
The Zendesk Sell Team plan includes customized dashboards for sales management, unlimited users, email integration, and 2 gigs of scoring. The analysis will not be as robust with this plan and reports cannot be customized. However, there are calendar integrations, task setting, and appointment setting capabilities that are key for sales teams. The plan starts at $19 per user per month.
Sell Growth Plan
The Sell Growth Plan builds upon the Sell Team, adding call tracking and recording, offline mobile access, and sales dashboard templates. There are also a number of public and private app integrations available, and onboarding resources that can be important in fast adoption. The plan starts at $49 per user per month.
Sell Professional Plan
Sell Professional builds upon the previous tiers, and includes forecasting and goal tracking features, task automation, cultivating multiple prospects, lead scoring and deal scoring, advanced roles for teams, and both enrichment and prospecting credits according to the user numbers. This plan starts at $99 per user per month.
Sell Enterprise Plan
The Sell Enterprise plan is perhaps the most robust, but it also comes with the highest additional cost at $150 per user per month. However, it adds a wealth of customization options, unlimited sales pipelines, and advanced message sequencing and analysis that will be beneficial as sales grow.
Zendesk Sell Quick Overview
Best Overall Value
- Drag and drop dashboard development
- User-friendly and scalable
- Visibility of whole past interactions
Zendesk Sell Customer Reviews
Zendesk Sell has positive reviews, with most touting the native integrations between the sales platform and other customer-facing platforms, which makes the CRM software a good overall option for many small companies.
The platform is]intuitive, extremely user-friendly, and comes with all the features your sales team would need to perform well.CRM
Zendesk Sell maximizes collaboration across departments, allowing teams across sales, marketing automation and support to work together with the same centralized data and goals.Business News Daily
Zendesk Sell’s native integration with the Zendesk Support product provides better visibility into all customer interactions.Forbes
Zendesk Sell Service Review
Review of Zendesk Sell
|Overall Pricing and Value|| |
|Cost Value|| |
|Customer Support|| |
|Ease of Use|| |
|Included Features|| |
Cost, setup time, features, and integrations top the list of needs for most customer relationship management software. Zendesk Sell offers a multitude of customer contact applications, sales pipeline tracking, sales forecasting, and support management systems for both small and large enterprises. Relevant sales data makes it simpler for lead management, to track customer interactions, and provide support instances for past data and client interactions. This platform works well with both native and third-party apps.
Is Zendesk Sell Right For You?
Other CRM tools are valuable not only to sales and marketing teams, but to administration as it gives everyone a complete view of the customer lifecycle, offer sales pipeline management, and robust reporting tools. Choosing Zendesk Sell also gives companies a support migration piece that may be missing from other tools.
Zendesk Sell offers good value for the price. Companies can expect to pay between $25 and $249 per month, but the enterprise does offer a discount for those paying annually. The paid tiers allow for up to three users, customer service, project analytics, and appointment scheduling which will help to build work processes and tools that will help companies scale faster.
Zendesk Sell is a sales CRM portal that provides seamless integration with Zendesk’s customer help desk. This allows SMBs to create the type of customer service infrastructure they need to support sales reps while also creating strong lead management through a corporate cloud service. There is a Priority Customer Service add-on for 99% uptime, which may offer some assurance that Zendesk Sell working reliably.
Ease of Use
Zendesk Sell is not the simplest CRM platform to use, but once integrated with your team, most service industry enterprises find its features robust and with a great deal of value. The platform is highly flexible and integrates easily with Zendesk’s other featured tools including those for customer support. It also creates a conversational connection between the consumer and the sales rep which many find to be comforting and more engaging than other platforms.
Zendesk Sell’s included features include a free trial period, integrated email options and email sequencing options, the ability to build targeted sales and prospect lists, respond to urgent requests, and tools to help sales teams streamline the sales process, already scheduled appointments, and other task management. It is a simple sales management tool for small businesses and corporations that includes support management systems so that reps feel supported by the organization as a whole.
Choosing Zendesk Sell will allow teams to use chat, phone calls or a phone app, or email to schedule appointments, and see already scheduled appointments through multiple pipelines.
2 Top Zendesk Sell Alternatives
|Zoho CRM||Freshsales CRM||Zendesk Sell|
|Overview||Drag and drop editor|
Pricing starts at $24 per month per user
AI Assistant feature
The free version and paid plans start at $15 per month per user
|Integration with Zendesk’s help desk|
Robust reporting features
Pricing begins at $19 per month per user
|Award||Best overall||Most Comprehensive||Most Versatile|
|Detail||Read more||Read more||Read more|
Zoho sales CRM is a highly intuitive, advanced set of tools for most enterprises. The platform offers a significant number of third-party integrations, a flexible AI layer for advanced data and forecasting, and gamification features that beef up its CRM capabilities. Hubspot CRM and Zoho CRM offer a high level of customization for small or large enterprises needing features like a drag-and-drop editor, support instances, a simplified user interface, and urgent requests.
For small businesses, Freshsales CRM software offers a robust tool application and a simplified dashboard. The tools are highly customizable and include an AI assistant which can be invaluable in setting up exactly what your sales team needs to improve customer loyalty.
Zendesk Sell is a simplified CRM platform that offers robust project management and customer relationship management tools that will support marketing automation teams; you can view alternatives for compare and save. By creating a sales process through which the customer lifecycle can be viewed, appointments made, an automated power dialer, and sales forecasting, the platform sets up enterprises to achieve higher success rates while still offering one-to-one customer service to build loyalty. The platform offers an Enterprise pricing schedule, but that fee may be far outside the budget of smaller enterprises, however, the integrations with Zendesk’s other platforms and management solutions may make that price more amenable because other platforms’ fees can be removed.
Frequently Asked Questions (FAQs)
Some platforms begin with free software and offer paid platforms after the free trial period. This trial is a good way to “try before you buy” to make sure the CRM is the right fit for your needs.
When choosing CRM platforms, most enterprises must consider how the platform will integrate marketing campaigns, manage leads, analyze sales leads and sales automation, reporting capabilities, and customer service agents with CRM services so that large business sales strategies are always in focus.
CRM business solutions are beneficial for SMBs and large sales teams. Business management software solves the problems of data collection across multichannel marketing campaigns, offers a better understanding of consumer satisfaction, and helps to define your business needs. This, in turn, results in teams saving time, increasing productivity, and higher revenue for business owners.
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Zendesk: Customer Service Software & Sales CRM | Best in 2022. Zendesk. Accessed October 18, 2022. http://www.zendesk.com