Zendesk Sell Review 2023: Features & Alternatives

Kristina Knight-1
By
Reviewed by Randolph Vialva, MBA
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Zendesk Sell
Editor Rating:
4.8
Rating Methodology

About this rating

Our references are based on the analysis and synthesis philosophy, which are conducted by a team of experienced and well-qualified researchers.

  • Cost Value
  • Customer Service
  • Ease of Use
  • Included Features

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  • Integration with Zendesk’s help desk
  • Robust reporting features
  • Pricing begins at $19 per month per user

Pros

  • Highly supportive marketing software
  • Integrated tools
  • Productivity features

Cons

  • CRM capabilities are basic
  • Not small-team friendly

The platform ranks as our Most Versatile customer relationship management software because of its ease of use, multiple integrations, and sales features.

Zendesk Sell is a CRM system that is set up to help teams build stronger relationships while increasing sales and productivity.

zendesk sell review

The platform ranks in our top five of the best CRM software because it is cloud-based, has integration options, and its pricing structure is a good value. However, corporations with larger sales teams or in need of more robust customer data or customer management tools will likely need a different option.

Zendesk Sell Advantages

The platform has many great features, perhaps the highlight is its integration into Zendesk Support. However, companies in need of advanced CRM may be disappointed in the offerings. The platform is focused on streamlining the sales pipeline to ease how corporations track sales, and the development side so that teams can focus on the customer.

User-friendly

Zendesk Sell is highly affordable and very user-friendly at the base tiers, and while the more advanced tiers do get pricey, the added benefits may help larger sales teams perform at a higher level. The platform’s pricing does include discounts for those paying annually rather than month-to-month and does offer a free trial period so that an enterprise can determine if the other CRM tools offered are a good fit for their customer base, sales reps, and teams. 

Sales email automation

Zendesk Sell offers seamless integration, email automation, and integration which includes an integrated sales calendar, software to track sales, and other sales appointment software, GPS site visit technology, and marketing tools. Zendesk Sell is comparable to Sales Rabbit, Zoho CRM, and other sales software.

Custom analytics dashboards

At the higher tiers, Zendesk Sell users can create a customized analytics dashboard support solution for lead management, marketing tools, and the sales funnel. If you need a mission-critical support application, Zendesk CRM can build out processes and automation that better support your services industry, track leads, and schedule appointments.

Integrations and APIs

Zendesk Sell integrates seamlessly with other Zendesk properties, and also offers many non-native applications and integrations for solar appointments, appointment setting, sales funnel management, project development, and sales analysis.

Zendesk Sell Packages

Sell TeamSell GrowthSell ProfessionalSell Enterprise
Monthly fee$19$49$99$150
UsersUnlimitedUnlimitedUnlimitedUnlimited
Storage2GB per user5GB per user5GB per user10GB per user
Lead scoringNot includedNot includedNot included
APINot included
Custom reportsNot includedNot includedNot included
Custom automation builderNot includedNot includedNot included

Sell Team Plan

The Zendesk Sell Team plan includes customized dashboards for sales management, unlimited users, email integration, and 2 gigs of scoring. The analysis will not be as robust with this plan and reports cannot be customized. However, there are calendar integrations, task setting, and appointment setting capabilities that are key for sales teams. The plan starts at $19 per user per month. 

Sell Growth Plan

 The Sell Growth Plan builds upon the Sell Team, adding call tracking and recording, offline mobile access, and sales dashboard templates. There are also a number of public and private app integrations available, and onboarding resources that can be important in fast adoption. The plan starts at $49 per user per month.

Sell Professional Plan

Sell Professional builds upon the previous tiers, and includes forecasting and goal tracking features, task automation, cultivating multiple prospects, lead scoring and deal scoring, advanced roles for teams, and both enrichment and prospecting credits according to the user numbers. This plan starts at $99 per user per month. 

Sell Enterprise Plan

The Sell Enterprise plan is perhaps the most robust, but it also comes with the highest additional cost at $150 per user per month. However, it adds a wealth of customization options, unlimited sales pipelines, and advanced message sequencing and analysis that will be beneficial as sales grow.

Zendesk Sell Quick Overview

Zendesk Sell

4.8 stars

Best Overall Value

  • Drag and drop dashboard development
  • User-friendly and scalable
  • Visibility of whole past interactions

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Zendesk Sell Customer Reviews

Zendesk Sell has positive reviews, with most touting the native integrations between the sales platform and other customer-facing platforms, which makes the CRM software a good overall option for many small companies.

The platform is]intuitive, extremely user-friendly, and comes with all the features your sales team would need to perform well.

CRM

Zendesk Sell maximizes collaboration across departments, allowing teams across sales, marketing automation and support to work together with the same centralized data and goals.

Business News Daily

Zendesk Sell’s native integration with the Zendesk Support product provides better visibility into all customer interactions.

Forbes

Zendesk Sell Service Review

zendesk sell review (1)

Review of Zendesk Sell

Overall Pricing and Value
95%
95%
Cost Value
100%
100%
Customer Support
90%
90%
Ease of Use
90%
90%
Included Features
100%
100%

Cost, setup time, features, and integrations top the list of needs for most customer relationship management software. Zendesk Sell offers a multitude of customer contact applications, sales pipeline tracking, sales forecasting, and support management systems for both small and large enterprises. Relevant sales data makes it simpler for lead management, to track customer interactions, and provide support instances for past data and client interactions. This platform works well with both native and third-party apps. 

Is Zendesk Sell Right For You?

Other CRM tools are valuable not only to sales and marketing teams, but to administration as it gives everyone a complete view of the customer lifecycle, offer sales pipeline management, and robust reporting tools. Choosing Zendesk Sell also gives companies a support migration piece that may be missing from other tools. 

Cost Value 

Zendesk Sell offers good value for the price. Companies can expect to pay between $25 and $249 per month, but the enterprise does offer a discount for those paying annually. The paid tiers allow for up to three users, customer service, project analytics, and appointment scheduling which will help to build work processes and tools that will help companies scale faster. 

Customer Service

Zendesk Sell is a sales CRM portal that provides seamless integration with Zendesk’s customer help desk. This allows SMBs to create the type of customer service infrastructure they need to support sales reps while also creating strong lead management through a corporate cloud service. There is a Priority Customer Service add-on for 99% uptime, which may offer some assurance that Zendesk Sell working reliably.

Ease of Use

Zendesk Sell is not the simplest CRM platform to use, but once integrated with your team, most service industry enterprises find its features robust and with a great deal of value. The platform is highly flexible and integrates easily with Zendesk’s other featured tools including those for customer support. It also creates a conversational connection between the consumer and the sales rep which many find to be comforting and more engaging than other platforms. 

Included Features

Zendesk Sell’s included features include a free trial period, integrated email options and email sequencing options, the ability to build targeted sales and prospect lists, respond to urgent requests, and tools to help sales teams streamline the sales process, already scheduled appointments, and other task management. It is a simple sales management tool for small businesses and corporations that includes support management systems so that reps feel supported by the organization as a whole. 

Overall

Choosing Zendesk Sell will allow teams to use chat, phone calls or a phone app, or email to schedule appointments, and see already scheduled appointments through multiple pipelines. 

2 Top Zendesk Sell Alternatives

Zoho CRMFreshsales CRMZendesk Sell
OverviewDrag and drop editor
Highly customizable
Pricing starts at $24 per month per user
SMB friendly
AI Assistant feature
The free version and paid plans start at $15 per month per user
Integration with Zendesk’s help desk
Robust reporting features
Pricing begins at $19 per month per user
Award Best overallMost ComprehensiveMost Versatile
Rating5/55/55/5
DetailRead moreRead moreRead more
Link

Visit Website

Visit Website

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Zoho CRM

Zoho sales CRM is a highly intuitive, advanced set of tools for most enterprises. The platform offers a significant number of third-party integrations, a flexible AI layer for advanced data and forecasting, and gamification features that beef up its CRM capabilities. Hubspot CRM and Zoho CRM offer a high level of customization for small or large enterprises needing features like a drag-and-drop editor, support instances, a simplified user interface, and urgent requests.

Freshsales CRM

For small businesses, Freshsales CRM software offers a robust tool application and a simplified dashboard. The tools are highly customizable and include an AI assistant which can be invaluable in setting up exactly what your sales team needs to improve customer loyalty.

Conclusion

Zendesk Sell is a simplified CRM platform that offers robust project management and customer relationship management tools that will support marketing automation teams; you can view alternatives for compare and save. By creating a sales process through which the customer lifecycle can be viewed, appointments made, an automated power dialer, and sales forecasting, the platform sets up enterprises to achieve higher success rates while still offering one-to-one customer service to build loyalty. The platform offers an Enterprise pricing schedule, but that fee may be far outside the budget of smaller enterprises, however, the integrations with Zendesk’s other platforms and management solutions may make that price more amenable because other platforms’ fees can be removed.

Frequently Asked Questions (FAQs)

How much should CRM cost?

Some platforms begin with free software and offer paid platforms after the free trial period. This trial is a good way to “try before you buy” to make sure the CRM is the right fit for your needs.

How do I know which CRM is right?

When choosing CRM platforms, most enterprises must consider how the platform will integrate marketing campaigns, manage leads, analyze sales leads and sales automation, reporting capabilities, and customer service agents with CRM services so that large business sales strategies are always in focus.

Who needs CRM?

CRM business solutions are beneficial for SMBs and large sales teams. Business management software solves the problems of data collection across multichannel marketing campaigns, offers a better understanding of consumer satisfaction, and helps to define your business needs. This, in turn, results in teams saving time, increasing productivity, and higher revenue for business owners.

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ABOUT THE AUTHOR

Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
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Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.

ABOUT THE REVIEWER

He is an organized and creative thinking sales management professional with experience in outside and inside sales in various markets. Working as freelancer in the Greater Boston Market, he moved to St. Louis and became an Account Executive, then a Sales Manager managing and coaching 12 sales reps covering a nationwide territory. He has developed his team with a combination of consultative selling and value before price coaching mindset which has won him a President’s Cup and many other financially rewarding awards at RICOH. His most recent role as a Continuous Improvement Manager provided insight into the importance of delivering a quality product in alignment with the value and reputation of his organization. It further enhances the aspect of selling on value as opposed to price.

+ 1 sources

Bizreport Advisor adheres to strict editorial integrity standards avoids using tertiary references. We have strict sourcing guidelines and rely on peer-reviewed studies, academic research. To ensure the accuracy of articles in Bizreport, you can read more about the editorial process here.

  1. Zendesk: Customer Service Software & Sales CRM | Best in 2022. Zendesk. Accessed October 18, 2022. http://www.zendesk.com