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BizReport : Internet : March 25, 2015

Internet downtime at work costing UK economy £11billion a year

Poor work Internet connections are costing the UK economy billions of pounds a year in lost productivity, according to research from telecoms provider Daisy Group.

by Helen Leggatt

The average employee in the UK loses an average of 38 hours, or £494 worth of productivity each year due to slow Internet access or I.T. downtime, according to research commissioned by the Daisy Group and conducted by One Poll.

Based on 72% of the UK's 30 million strong workforce being affected, that equates to around £11 billion a year.

The research found that 7% of the 2,000 adults surveyed experienced failed Internet connections more than 10 times in any given seven day period with an average downtime of 14.5 minutes. During downtime or periods of slow Internet connectivity, 60% of those surveyed said they use their smartphones for non-related work activities such as checking social media and shopping. Nine percent used their mobile device to look for another job.

"Too many businesses are still relying on basic ADSL connections that are aimed at the residential users. These are the businesses that struggle to cope with the high-bandwidth demands of software and apps that workers use," said Jan Wielenga, product manager for data networks at Daisy Group.

"It is simply unacceptable for businesses that rely heavily on the internet to experience periods of downtime, particularly at a time when fibre and dedicated Ethernet connections have never been more affordable and available. 

The internet going down or running slowly for 44 minutes per week doesn't sound much, but the result of any loss of productivity is that businesses can suffer." 

Image via Shutterstock

Tags: Internet, survey, U.K, workplace

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