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BizReport | Ecommerce archives December 11, 2017

Consumer delivery demands call for new models

Just how important is delivery speed to online shoppers? Research from both sides of the Atlantic reveals it's very important - more important than cost in some cases - and how speed of delivery is leading many companies to look... >>

BizReport | Ecommerce archives June 16, 2017

35% of consumers will absolutely not pay for delivery of online purchases

Getting free or fast delivery remains a key concern among online shoppers, according to two recent reports. ... >>

BizReport | Ecommerce archives June 16, 2017

Same-day delivery significantly impacts retailer choice and spend

Combining data from the British Retail Consortium, Internet Retailer Magazine, and their own independent research, has been able to identify changing attitudes towards online spending among British consumers. ... >>

BizReport | Ecommerce archives June 16, 2017

Online shoppers willing to pay extra for non-branded, discreet packaging

New research from Shorr Packaging reveals that around one-third of consumers in the U.S. have been the victim of package theft and most believe it is the retailers who are not doing enough to prevent it. ... >>

BizReport | Ecommerce archives May 18, 2017

Number of consumers experiencing delivery issues rises

Fulfillment and last-mile issues continue to plague retailers as consumers become increasingly intolerant of bad service, according to the latest JDA/Centiro Customer Pulse Report. ... >>

BizReport | Ecommerce archives April 19, 2017

40% of top UK retailers' next-day delivery charge too high

The number of consumers who prefer next-day delivery for online orders has risen in the last few years, yet nearly two out of five of the UK's leading retailers do not offer this option. ... >>

BizReport | Ecommerce archives March 20, 2017

Missed deliveries caused by delivery firms' lack of comms

Nearly one in four consumers in the UK say poor communication has caused them to miss a delivery in the past year, according to new research from Engage Hub. ... >>

BizReport | Ecommerce archives January 04, 2017

Take-back Tuesday predicted to see 50% increase in returns

The Royal Mail in the UK predicts 3 January, 2017, to be the busiest day for Christmas returns. ... >>

BizReport | Ecommerce archives December 15, 2016

Amazon makes first drone delivery in the UK

Drone delivery has been touted as an ecommerce solution for the future, but it would appear the future is closer than many think as Amazon begins its drone-driven Prime Air trials in the UK.... >>

BizReport | Ecommerce archives December 05, 2016

Delivery options determine where online shoppers will shop

Holiday shoppers are making up their minds where to shop online based on retailers' delivery options, according to new research from Shutl. ... >>

BizReport | Ecommerce archives October 17, 2016

Shoppers expect to spend more, pay less, this holiday season

Consumers will be investing a lot of time searching out the best prices this Christmas and Amazon will be where they begin their research, according to a new shopping survey from Accenture.... >>

BizReport | Ecommerce archives September 28, 2016

Brands risk reputation when delivery speeds do not match purchaser expectations

Delivery speed is a significant differentiator and consumers expect to get their orders on time, and in good condition. New research from OSM Worldwide reveals how consumers react when their expectations are not met.... >>

BizReport | Ecommerce archives July 25, 2016

Amazon flexing its delivery options in the UK

Amazon is to test its latest delivery initiative in the UK during the coming months and, no, it isn't drones. ... >>

BizReport | Ecommerce archives June 27, 2016

Report finds 'last mile' issues continue to dismay consumers

According to the recently released findings of the JDA/Centiro Customer Pulse 2016 Report 'last mile' issues continue to be a significant pain point for consumers.... >>

BizReport | Ecommerce archives January 25, 2016

Consumers expect wider choice and transparency of delivery options

Most online retailers offer more than one shipping option at checkout but, according to a new report from shipping and fulfillment software platform Temando, many do not offer the range of shipping options consumers now expect. ... >>

BizReport | Ecommerce archives January 22, 2016

Data reveals huge rise in attempted fraud among new ecommerce delivery methods

Between Thanksgiving and the end of 2015 ecommerce transactions rose significantly, but so did fraud attempts, according to new benchmark data from ACI Worldwide.... >>

BizReport | Ecommerce archives December 04, 2015

Sick days mounting up as employees stay home to wait for deliveries

The practice of staying off work claiming to be sick in order to wait home for a delivery is costing U.K. employers and the economy millions each year, according to new research commissioned by online delivery platform Shutl. ... >>

BizReport | Ecommerce archives December 03, 2015

'Doorstep Economy' in UK sees demand for on-call cat-sitters, dentists, and personal trainers

Research in the UK by Barclaycard reveals a 'doorstep economy' with more and more consumers expecting services and products to be delivered and to arrive on demand. ... >>

BizReport | Ecommerce archives November 27, 2015

Highest online parcel volume recorded in October 2015

IMRG MetaPack has recorded the highest online parcel volume in October 2015 since they started their UK Delivery Index back in 2011. ... >>

BizReport | Ecommerce archives November 23, 2015

Poll finds SMBs ill-prepared for shipping, returns

A new survey of small to mid-sized retailers in the U.S. reveals many are not well prepared to handle shipping uncertainty, delays or customer shipping preferences during this year's festive shopping season.... >>

BizReport | Ecommerce archives September 10, 2015

Uber reportedly planning to unveil crowdsourced delivery service

Uber is planning to unveil a program with major retail partnerships to offer a crowdsourced express delivery option for shoppers - a feature that a recent survey by online shipping solution Endicia revealed would be popular among consumers. ... >>

BizReport | Ecommerce archives September 09, 2015

Watch out retailers - Gen Z'ers are coming and they are hot on delivery performance

Brace yourself for Generation Z, retailers. They're digitally savvy and demanding, particularly when it comes to delivery performance, according to new research from Red Dot Research, commissioned by delivery platform Shutl. ... >>

BizReport | Ecommerce archives August 13, 2015

Should couriers wear a uniform?

Do customers prefer deliveries to be made by a person wearing a uniform? According to a recent survey by Endicia, most do. ... >>

BizReport | Ecommerce archives October 28, 2014

Consumers comfortable leaving online shopping for Christmas gifts until last minute

Consumers feel more confident leaving the ordering of Christmas gifts online as late as possible but will blame retailers if items are not delivered in time, according to new research. ... >>

BizReport | Ecommerce archives September 19, 2014

FTC's new 'merchandise rule' to come into effect before Christmas

New Federal Trade Commission rule requires retailers to ship within 30 days of a purchase, gain the customer's consent to delay delivery or provide a full refund.... >>

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