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BizReport | Ecommerce archives October 28, 2008

Customers seeking product support log on

After flicking through the manual, the Internet is the second port of call for customers looking for product information and support, according to Michael Mace of Rubicon Consulting.... >>

BizReport | Trends & Ideas archives March 23, 2007

Web self-service help lacking on UK websites

An assessment of 125 major UK companies found very few were offering satisfactory web self-service help, resulting in customer dissatisfaction and loss of revenue.... >>

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