News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Family and friend recommendations no longer enough
Despite only 2% of consumers saying they would put trust in strangers the vast majority would double-check a friend or relative's product or service recommendation against the online opinions of, ironically, strangers.
No longer do friends and families put the final seal of approval on a person's decision to buy a product or service. The vast majority (81%) now rely on the Internet to verify those recommendations.
In essence this means there is now another step in the decision making process - online verification. In many cases another "person" is involved - a complete stranger - because over half (55%) of consumers now turn to online user reviews to find online verification.
This behavior appears particularly strange when a mere 2% of consumers cite "strangers" as someone they would trust.
Other ways in which consumers collect information online to verify their purchase decisions are researching product/service information (61%) or searching ratings websites (43%).
"Consumers have become extremely savvy about how brands are marketing to them," explains Bill Fleishman, Cone's president and head of Brand Marketing.
"Partly due to an increased skepticism toward brand marketing, consumers have elongated the decision-making process to seek additional sources of affirmation before making up their minds. As marketers, we have another step to take before we close the loop."
- New tool to optimize, monitor content
- Study: Privacy concerns high for wearable tech
- Internet of Things not just for the tech-savvy
- Retale: 73% of parents to use mobile for back-to-school shopping
- Study: Half of parents frustrated by BTS shopping
- How to be sure SaaS options are right for you
- Intent HQ: Consumers want brands to be honest and transparent about data collection
- Forecast: 250 million smart wearables in use by 2018
Featured White Papers
- Three Converged Media Campaigns Worth Emulating
The old adage, "you get what you pay for" may no longer be true when it comes to traditional paid...