By 2017 one quarter of corporate travel will be booked via mobile

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In their new study, ‘Tap into Mobile: managed travel in the digital economy‘, business travel firm Carlson Wagonlit Travel reveals that travelers and travel managers expect a significant rise in bookings made via mobile in the coming years. They predict mobile booking will more than double in the next two years alone.

That rise is not surprising considering around 62% of travelers are already armed with a company smartphone and more than half (56%) of companies surveyed already have, or plan to have, a ‘bring your own device’ policy in place.

According to Carlson Wagonlit Travel’s executive vice president, David Moran, the company have long anticipated the shift to mobile and, as such, “are getting ready to launch new mobile services, such as mobile booking through ‘CWT to Go’ later this year”.

The most important mobile features for travelers are itinerary information, flight status updates and travel alerts, found the study. Furthermore, over half (54%) of all travelers and two-thirds (65%) of travel managers said they consider the ability to book via mobile while on the go “important” or “critical”.

However, neither group expect mobile to drive down travel costs, instead placing the travel experience in terms of productivity, ease of doing business and traveler well-being as the key benefits.



Kristina Knight is a freelance writer based in Ohio, United States. She began her career in radio and television broadcasting, focusing her energies on health and business reporting. After six years in the industry, Kristina branched out on her own. Since 2001, her articles have appeared in Family Delegate, Credit Union Business, and with Threshold Media.