Facebook most popular, not most successful, social media tool

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Uni Mass logo.jpgWrong.

Facebook may be the most popular social media channel, but businesses certainly don’t view it as the most successful tool in their box.

Almost three-quarters (71%) of companies in the Inc. 500 used Facebook in 2010, up from 61% the previous year, so it’s certainly an avenue being explored. In contrast, 59% used Twitter and half used blogging.

Yet of those three tools, only blogging made it into the top three social media channels via which businesses have had success, found a study released in January 2011 from the University of Massachusetts Dartmouth Center for Marketing Research.

In fact, it may surprise you to learn that good, old-fashioned, message boards were seen as the social media tool with which businesses have had the most success in 2010 (93%). A third of the companies involved in the research used message boards in 2010.

The same percentage of companies also found success with online video.

Facebook was successfully used by 85% of respondents, a marked improvement on 2009’s 54%, but still trailing behind podcasting (89%), blogging (88%), and Twitter (81%).

Location-based social media tool Foursquare made an impressive first appearance. While used by only 5% of companies, 75% had success with it.

Whichever way you look at the numbers, adoption of social media tools is rising. Many businesses, some of which are still experimenting in the social space, are already seeing real benefits.

“These fast-growing companies drive the American economy,” said Nora Ganim Barnes, the director of the Center for Marketing Research.

“Their willingness to interact so transparently via interactive technologies with their stakeholders defines them.”

Other research, this time from Webtrends, found that while global ad spend on Facebook is forecast to more than double this year, performance of the average ad on the social network is disappointing.



Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.