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BizReport | Ecommerce August 03, 2015

UK: Pureplay online sales will exceed multichannel retailers' this year

Multichannel retailers' online sales will be surpassed by pureplays for the first time ever this year, according to the latest online retail report from Mintel.... >>

BizReport | Mobile Marketing August 08, 2014

Mobile investment paying off for multichannel retailers

Multichannel retailers are enjoying stronger growth in mobile sales than their pureplay counterparts, according to new research by internet retail trade body IMRG and consultancy Capgemini.... >>

BizReport | Ecommerce July 09, 2013

Mobile shopping stationary for two-thirds of consumers

Mobile shopping has very little to do with being on the go, reveals new research from UK-based Shoppercentric, and the gap in device usage between smartphones and tablets is closing fast. ... >>

BizReport | Loyalty Marketing March 20, 2013

Brand loyalty trumped by customized customer service

Brand loyalty is being trumped by customized customer service experiences, according to a new consumer survey by inContact and Harris Interactive. The findings reveal that over half of consumers would switch brands based on customer service options.... >>

BizReport | November 13, 2012

Smartphone users to spend 72% more this season than non-users

There has been much research done about consumers' changing shopping habits, and the role mobile devices play. For retailers that haven't yet got their mobile marketing strategy up and running, perhaps this latest research from Deloitte will open some eyes.... >>

BizReport | November 08, 2012

Performance of UK online customer service in decline

There is much room for improvement in online customer service in the UK, according to new research from customer interaction technology firm Eptica, with half of the country's leading company websites failing to address standard customer questions. ... >>

BizReport | Ecommerce July 23, 2012

Online accounts for 4% of all retail fraud in UK

The recently released Retail Fraud Survey reveals that online retailers in the UK, facing challenging financial times, are unwisely cutting back on fraud prevention spending. ... >>

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