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BizReport | Ecommerce January 20, 2017

Alibaba forms alliance with big brands to fight counterfeiting

Alibaba has announced a new alliance with big brands that will leverage big data and the latest in anti-counterfeiting technology to continue the global fight against counterfeit goods.... >>

BizReport | Ecommerce January 19, 2017

Study: Order struggles a problem for B2B

Order struggles are a problem for B2B brands. That's the takeaway from a new CloudCraze study. Researchers found most B2B marketers have lost a sale because of ordering-specific issues - like a seamless experience, data effectiveness, and cost efficiency. ... >>

BizReport | Ecommerce January 18, 2017

Ecommerce Roundup: Shipping, experience key to satisfaction

Two new studies out in the digital space indicate that while shoppers are using new channels all the time to buy products and engage with brands, the keys to customer satisfaction remain familiar. ... >>

BizReport | Ecommerce January 18, 2017

98% of Generation Z shop in-store, but challenges ahead for retailers

As Generation Z grow into marketable consumers, store owners will be pleased to hear that, despite their technological prowess, 98% still shop in-store. ... >>

BizReport | Ecommerce January 17, 2017

Study: Trust, payments annoy marketplace sellers

Marketplace sellers may consider going outside the confines of sites like Ebay, Etsy, and Amazon, despite the sites' reach, because of trust and payment factors. ... >>

BizReport | Ecommerce January 17, 2017

92% of first-time website visitors are there for reasons other than to make a purchase

Brands focus too much on conversion and not enough on the experience a website offers, according to new research from Episerver. ... >>

BizReport | January 16, 2017

Retailers lost 19% of Christmas customers to rivals

Stock availability issues and unsuitable delivery times resulted in retailers losing nearly a fifth of their 2016 holiday customers, according to a new report from JDA/Centiro. ... >>

BizReport | Ecommerce January 13, 2017

B2B organizations struggle to provide streamlined, frictionless commerce experiences

There is a significant gap in customer expectations and actual experience in B2B commerce, finds a new study from CloudCraze, leading many organizations to reevaluate customer interaction and sales strategies. ... >>

BizReport | Ecommerce January 13, 2017

Top 4 tips to prep for 2017 ecommerce

SOASTA has released data from the 2016 holiday season that could help brands prep not only for the 2017 holiday shopping season, but for the spikes in shopping during Mother's and Father's Day, Back to School, and other seasonal holidays.... >>

BizReport | Ecommerce January 11, 2017

Study: Digital shoppers less loyal

Digital consumers may be spending more and more money online, but they aren't necessarily spending with loyalty in mind. That's the word from new Verint Systems data which finds that those in the digital space are more likely to switch... >>

BizReport | Ecommerce January 11, 2017

Report IDs habits of Boomer shoppers

Most retailers are shifting focus to Millennials, but although the Millennial generation is vast, not all Millennials have pockets as deep as Boomers. One new report identifies Boomer shopping habits that can help retailers connect. ... >>

BizReport | Ecommerce January 10, 2017

UK: A nation of shopkeepers harbor designs to sell online

Nearly half of adults in the UK have earned extra income from online retailing, according to a new study by online shop software firm, ePages. ... >>

BizReport | Ecommerce January 09, 2017

Holiday Roundup: Mobile, card-linked offers key for holidays

Revenue for the holiday season has topped the $90 billion mark according to Adobe, but the biggest part of the story is the mobile connection. Adobe's data finds that mobile brought in just over $28 billion, and driving about 50%... >>

BizReport | Ecommerce January 06, 2017

Study: Cost, security holding people back from IoT devices

People love their smartphones, tablets and even streaming TV devices like AppleTV or Amazon's Fire Stick. But, when it comes to adopting other Internet of Things (IoT) devices - like smart thermostats or even security systems, the price and security... >>

BizReport | Ecommerce January 06, 2017

Top 3 tips to streamline shipping

Amazon recorded their first drone delivery on December 7th, 2016, but this was in the UK, where government policies are more flexible than those in other countries and regions, including the US. Still, there is always talk about drones taking... >>

BizReport | Ecommerce January 05, 2017

Brands: Are you shipping correctly?

With more consumers buying online, the shipping processes of some retailers and brands may be a bit slower than is effective. ... >>

BizReport | Research January 05, 2017

Reports ID when people shop

Two new reports out this week shed light on how shoppers around the world are engaging with Black Friday and Cyber Monday - as well as the not-so-hot items this holiday season. ... >>

BizReport | Ecommerce January 04, 2017

Retailers: How to better position stores for growth

The 2016 holiday shopping season just ended, but there are lessons to be learned from the strong growth in both the e-commerce and m-commerce spaces. Lessons that smart retailers can turn into a stronger Q1 of 2017. ... >>

BizReport | Ecommerce January 04, 2017

Take-back Tuesday predicted to see 50% increase in returns

The Royal Mail in the UK predicts 3 January, 2017, to be the busiest day for Christmas returns. ... >>

BizReport | Ecommerce January 04, 2017

Amazon looks to the sky for new fulfillment centers

There has been some serious blue sky thinking going on in the boardrooms of Amazon, especially considering their new project - a floating warehouse. ... >>

BizReport | Advertising January 03, 2017

How to overcome 3 sales challenges

For a sales leader, there is a never ending pressure to deliver more - more revenue, pipeline accuracy, top producing reps, and all with less - less budget, time, and staff. The most successful sales leaders embrace this stress and... >>

BizReport | Ecommerce January 03, 2017

4 ways small retailers can better compete

The digital space is giving retailers more options to engage with shoppers than ever. Here are four ways SMBs can adjust their strategy to better engage with shoppers and compete with big brands. ... >>

BizReport | Ecommerce December 26, 2016

Top tips for a stronger chatbot strategy

Chatbots aren't just for tech brands walking their customers through a computer or tablet set-up. According to one expert, chatbots are moving into the customer service area, too. But, if brick-and-mortar brands don't have a strong strategy in place, chatbots... >>

BizReport | Ecommerce December 26, 2016

Ecommerce Roundup: Holiday spend tops $55 billion

So far, the holiday season has been very kind to retailers. According to comScore's data US shoppers have spent just over $55 billion online; that is a 13% YoY increase. Between the Thanksgiving and Christmas holidays, there were 22 billion... >>

BizReport | Ecommerce December 23, 2016

Expert: How shoppers are using chatbots to connect

Instant Messaging isn't net to the online space, but using instant messenger type interfaces as a customer service option is relatively new. Chatbots, however, are growing in popularity, and according to one expert are helping to up the engagement factor... >>

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