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BizReport | Ecommerce July 09, 2020

Expert: What Walmart+ launch means for ecommerce

This week, Walmart announced the launch of Walmart+ a new digital service that is set to compete with Amazon's Prime offering. Through the new subscription consumers can get same-day grocery delivery, fuel discounts and other perks for the annual fee... >>

BizReport | Loyalty Marketing July 07, 2020

Study: Experience key to loyalty

There has been tremendous growth to online shopping as consumers were forced to push many things, from grocery shopping to clothing and apparel, to the digital space. And according to one new report, this move has underlined the importance of... >>

BizReport | Ecommerce July 06, 2020

How COVID-19 has changed ecommerce

As restrictions begin to lessen around the world, more people are hitting grocery stores and shopping malls, but what does that mean for the increase in spending digitally during the lockdown months of the pandemic? We asked a digital expert... >>

BizReport | Advertising July 03, 2020

Reports: How consumers are reacting as stay-home orders lift

As states begin to re-open but with cases of COVID-19 still spiking around the US, many consumers are changing their minds about what to do next. According to new data out from Engine Insights more than half (54%) of consumers... >>

BizReport | Internet July 01, 2020

Study: Marketers say work-at-home 'as productive' as office work

While it is true that many consumers and businesses want life to return to pre-COVID levels one new report finds that working from home isn't harming many businesses. In fact, according to data out from ringDNA most marketers and sales... >>

BizReport | Ecommerce June 29, 2020

Barclaycard reports 60% spike in payments April - June

It's one sign that the globe is slowly beginning to recover from the COVID-19 lockdown that shuttered many businesses worldwide as governments and health officials fought to slow the spread of the coronavirus: a 60% increase in payments between the... >>

BizReport | Ecommerce June 25, 2020

How to build a better chatbot

Chatbots are not new to the digital space, but as more consumers work from home, shop from home, and stream more content, the need for a better chatbot has arisen. We asked a digital expert how brands can building a... >>

BizReport | Search Marketing June 24, 2020

Expert: What Google's de-listing of fake goods means for merchants, brands

According to reports most Google searches point consumers to fake goods, but for a long time Google has refused to remove these listings. However, the search engine has announced that as of this month, they'll begin de-indexing fake goods listings... >>

BizReport | Internet June 23, 2020

Study: Downtime costing businesses more

Having a website go down isn't a matter of it, it is a matter of when. The key, according to one new study, if having a plan in place for when a site goes dark and being able to implement... >>

BizReport | Ecommerce June 18, 2020

Study: B2B buyers aren't loyal, that's why brands need sales people

While the role of salesperson in the retail space has dwindled to be that of a checkout person rather than actual sales, the role of salesperson in the B2B space remains one of customer service, and helping businesses find the... >>

BizReport | Advertising June 16, 2020

Adobe: Travel showing recovery signs

Since the COVID-19 pandemic began travel brands from cruise ships and airlines to small mom-and-pop travel agencies have been some of the hardest hit as people sheltered-in-place at home. But, according to new Adobe data, the travel sector is beginning... >>

BizReport | Ecommerce June 15, 2020

Instacart surpasses Walmart's online grocery share, here's how others can follow

Since the COVID-19 pandemic began a growing number of consumers have turned to online shopping not just for clothing or niche items but for everyday necessities - groceries, packaged goods, and health/beauty items. According to one new report, since the... >>

BizReport | Ecommerce June 12, 2020

3 Ways Covid-19 Will Change CX

The customer experience is an ever-evolving point of contact for many brands, and the Covid-19 pandemic has made yet another strategy adjustment necessary. Here are three ways the customer experience will change in the coming month - and how brands... >>

BizReport | Ecommerce June 11, 2020

How to improve ecommerce conversions

By the end of 2021 ecommerce is expected to hit the $120 billion mark, but there remains room for improvement. According to a recent WEVO survey 78% of marketers are not satisfied with digital conversion rates and that 7 in... >>

BizReport | Ecommerce June 10, 2020

Study: Current toolsets ineffective for CX

The push of consumers into more digital commerce isn't only effecting checkouts and shipping, it is effecting the overall customer experience. That, according to new data out from LogMeIn. Researchers found that most respondents plan to increase their CX tech... >>

BizReport | Advertising June 05, 2020

Businesses re-opening post-COVID, but more struggles ahead

As businesses focus on reopening after the COVID-19 shutdown, there are more concerns on the horizon. Chief among them is the looming PSD2 deadline. PSD2, like the predecessor GDPR, is related to how banks and other entities verify payment information... >>

BizReport | Ecommerce June 01, 2020

Reports outline changes to shopper behaviors in wake of COVID-19

There is no arguing with the fact that things have changed since social distancing and quarantine guidelines went into effect in March of this year. But just how long will these changes last? Or are these changes something that will... >>

BizReport | Social Marketing May 29, 2020

Reports: Shoppers are buying, social pushing more purchases

Two new reports indicate that while all restrictions surrounding the Coronavirus may not be over, people are ready - and willing - to start shopping again. This could come as a relief to retailers big and small who have been... >>

BizReport | Ecommerce May 26, 2020

How adding emotion into AI can produce better CX

More and more consumers are turning to text and social media to solve customer experience and customer service issues. To help solve issues in a timely manner, many businesses have added Artificial Intelligence to route communications and even solve more... >>

BizReport | Loyalty Marketing May 25, 2020

Study: Digital incentives key to engagement

Americans like their rewards. This has been known throughout the ad industry for decades, but new data out from MasterCard finds that digital rewards are just an important to many consumers as physical rewards. ... >>

BizReport | Ecommerce May 19, 2020

Reports highlight importance of experience

It is no secret that more people are buying more things - from groceries to tennis shoes to gaming equipment - online during the COVID-19 pandemic. But not all merchants, grocers, restauranteurs, or brands are making a great impression -... >>

BizReport | Ecommerce May 18, 2020

Will COVID-19 change shopping habits forever?

Over the past two months global retailers have seen a sharp uptick in buying online as people shelter at home and make fewer trips to physical stores. The question many merchants are asking is how long the uptick will last... >>

BizReport | Advertising May 12, 2020

Study finds consumers want deeper brand connections

Gone are the days when a shopper simply wanted a good product sold at a good value. According to new data they now want connections with their favorite brands, and those connections include giving back to brands. ... >>

BizReport | Internet May 06, 2020

Top 5 tips to up your password game

COVID-19 has changed many things on a global scale from how people work to how they stay in touch with friends and family. One thing that hasn't changed? How hard fraudsters work to steal personal, business, and financial information. Here... >>

BizReport | Advertising May 06, 2020

How COVID-19 is impacting marketers digital security

With World Password Day upcoming this week, we thought it would be interesting to see how brands' digital security is faring in the wake of the COVID-19 pandemic. The bad news? For many businesses, sending workers home to work has... >>

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