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BizReport | Advertising May 04, 2016

Reports: Online crucial for SMBs

Two new reports out this week underline the importance of the Internet for small businesses. According to data from VistaPrint 1 in 3 consumers 'are unlikely' to shop with a small business that doesn't have a website. ... >>

BizReport | Ecommerce May 04, 2016

Expert: How extreme stacking can benefit retailers

There is a new trend among cost-conscious consumers called extreme stacking, and while the main benefits are to the consumers there are also benefits to retailers and brands. One expert explains. ... >>

BizReport | Ecommerce May 04, 2016

74% of UK retailers fail to follow up instances of cart abandonment

Abandoned online shopping carts are one of the biggest challenges facing retailers, yet new research reveals few are proactively following up in an attempt to save the sale. ... >>

BizReport | Ecommerce May 03, 2016

Business mail rooms inundated with personal online shopping deliveries

Online delivery volumes in the UK grew in the first quarter of this year, and a fair amount of online shoppers are having those deliveries sent to their place of work. ... >>

BizReport | Ecommerce May 02, 2016

Product page conversion rates average 8%

Shoppers increasingly enter online stores through anything but the front door. For many, a product page is the first encounter with a retailer. New research delves into the conversion rates of product pages.... >>

BizReport | Research April 26, 2016

Surveys: Moms have plans for Mother's Day

When it comes to Mother's Day shopping, moms may be getting their own gifts this year. That's the takeaway from a new Ebates survey which found half of moms pick their own gifts 'at least sometimes'. ... >>

BizReport | Ecommerce April 26, 2016

Poor product content impacts sales, returns, and brand trust

Online shoppers rely on a retailer's product description to make purchase decisions. If that product content is of poor quality, or inaccurate, online retailers increase the risk of cart abandonment, returns, and a loss of brand trust, according to new... >>

BizReport | Ecommerce April 22, 2016

Report: Mobile a bigger buying channel

Many retailers continue to think of the mobile space as a browsing channel rather than a buying channel, but that thinking is a mistake according to one new report. That study finds a growing number of mobile shoppers are not... >>

BizReport | Ecommerce April 20, 2016

Report: Mobile fraud big issue for retailers

New data has been released from Kount that indicates that although retailers are award of mobile fraud in general, they aren't certain if their business has a mobile fraud problem. ... >>

BizReport | Ecommerce April 19, 2016

Report IDs top cybercrime trends

Cybercrime - including data breaches and security threats - will always be a threat to online businesses, but knowing where the threats are trending can help businesses better identify scams before their business is irreparably harmed. TrustWave has released their... >>

BizReport | Loyalty Marketing April 15, 2016

Expert: How loyalty will help mobile wallets

Mobile wallets have been getting a lot of attention from businesses around the world, but according to one expert the real benefit to mobile wallets won't be seen until loyalty is introduced. ... >>

BizReport | Ecommerce April 14, 2016

Reports: Consumers shop for everything online

Forget stores, more and more shoppers are buying online - and not just for digital content or cheap designer goods. Two new studies are outlining the trends that are hitting not only retailers but grocers. ... >>

BizReport | Ecommerce April 14, 2016

Detailed product information ranks above reviews, price in decision to buy

What quality of product information is needed to motivate an online shopper to hit the buy button? The results of a new study from product content management platform Salsify will guide you. ... >>

BizReport | Ecommerce April 13, 2016

Study: New vs. Returning - Which customer is stronger

There is a lot to be said for the returning customer. Returning customers show loyalty by coming back to a store to shop, returning shoppers spend more because of all those visits, and returning shoppers may tell friends about their... >>

BizReport | Advertising April 12, 2016

Study: People-based ad spend increasing

Based on consumer response rates, advertisers are increasing their people-based spending. That's the takeaway from new Econsultancy and Signal research, which shows most (92%) of media buyers and their clients are increasing their spend in that area. ... >>

BizReport | Advertising April 11, 2016

Brands: How to avoid customer service sabotage

Last week, our expert showed how brands are sabotaging customer service agents before those agents ever speak to a customer. Now, here's how brands can avoid customer service sabotage. ... >>

BizReport | Ecommerce April 08, 2016

Brands: How you're sabotaging your customer service reps

Customer service can help a brand to build loyalty and trust with customers, or it can quickly break that trust. One expert outlines how brands are sabotaging their customer service reps - many without even knowing it. ... >>

BizReport | Advertising April 06, 2016

Survey: Millennial men want convenience, women want personalization

Cracking the Millennial demographic isn't as simple as many marketers might think. Because these consumers grew up using technology, many mistakenly believe both male and female millennials act or want the same things from brands. Not so finds one new... >>

BizReport | Advertising April 04, 2016

How to succeed at multi-channel marketing

One of the biggest buzzwords to come out of the past two years is multi-channel - bigger than multi-screen, being multi-channel means a brand can reach consumers wherever they 'live' online. One expert offers advice for brands to succeed with... >>

BizReport | Ecommerce March 30, 2016

Grocery stores not meeting rising customer demand for online shopping

Two new studies into online grocery shopping suggest that it is set to surge in popularity among consumers during 2016 but grocery retailers are not keeping up with the trend. ... >>

BizReport | Ecommerce March 28, 2016

5 ways to improve customer retention

Consumers walk into new stores every day. They may buy one product, and never come back. One expert shares his top 5 tips to get those shoppers to come back, improving customer retention. ... >>

BizReport | Ecommerce March 28, 2016

Top 3 tips to create better social customer service

Customer service will likely always have it's issues, after all, most people call, email or ping customer service because of a problem. But, in the social space, one expert believes brands can do much better. Here are three tips to... >>

BizReport | Social Marketing March 25, 2016

Expert: How to use social to drive transactions

Social media has taken over the internet, but while the big players - Facebook and Twitter - are all about 'friending' people, networks like Pinterest and Flipboard are about the individual. That, says one expert, is why brands should begin... >>

BizReport | Internet March 24, 2016

Study: 88% of bot traffic from 'advanced' sources

The bots they are a'changing. That's the takeaway from a new Distil Networks study, which found that Advanced Persistent Bots are on the rise. According to the report nearly half (46%) of online traffic comes from bots, and 18% from... >>

BizReport | Ecommerce March 24, 2016

99% of consumers using BOPIS service happy with experience

The overwhelming majority of consumers that choose to buy products online and pick them up at a store are happy with the experience, and some choose a retailer based on whether this service is offered, according to new research released... >>

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