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BizReport : Internet : November 25, 2015

Top tips for a better 2016 IT strategy

Moving into 2016 IT will be more important than ever according to several experts. One weighs in on the top tips for a better IT strategy in the new year.

by Kristina Knight

First, keep the balance of power within your company

"Some very large organizations such as Royal Phillips, GE, and JPMC have not only adopted cloud but they have also ripped up their IT approach to lean towards line-of-business IT procurement and consumption. What this means is that they have eliminated central IT-driven procurement contracts - often seen as out of touch, and wasteful and limiting - and moved vendors to consumption-based agreements with no upfront costs, no lock-in, no minimum use, and pay-as-you-go billing. Many vendors are responding," said Sarah Lahav, CEO, SysAid Technologies. "For instance, Microsoft is modifying its popular Enterprise Agreement program to be consumption-focused, meaning that customer dollars are targeted at the consumption of Office 365 and cloud units instead of CPUs or other old-fashioned licensing constructs. Those vendors that resist, such as SAP did with Royal Phillips, will lose their direct relationship with the customer - as the customer inserts a service provider as a gateway, or middleman, between them."

Second, put developers in the boardroom

"During 2016, the perception that developers are basement-dwelling, socially-awkward techies with no grasp on business reality will continue to be shattered. As "software eats the world," and as companies change their core competency from "shifting atoms" to using software to delight customers, developers will become distributed across lines of business and into the C-suite as they create business processes in software in real time. As a result, companies will need to publicly change their image, as well as changing their internal thinking, to adopt approaches such as Open Source to attract the best developer talent," said Lahav.

Third, consider direct sales

"Shadow IT has been around for a number of years, and if you've ever worked on an IT service desk you know that it is at least fifteen years old. Technology changes have upped the stakes for Shadow IT and lines of business are increasingly eschewing central IT functions and going straight to the technology vendors themselves, especially cloud vendors," said Lahav. "Key to this is the line-of-business departments not needing deep, traditional IT skills; with modern Shadow IT purchases mostly of the software-as-a-service (SaaS) variety, such as CRM and customer support, IT service management (ITSM) and IT service desk, and marketing applications. Oracle has seen and responded to this, understanding that there is a gap between the huge enterprise IT market and the current cloud leaders, AWS and Azure, who are still mostly focused on infrastructure-as-a-service (IaaS)."

Tags: 2016 IT tips, IT tips, IT trends, SysAid Technologies

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