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The Quick Guide to Conversation Analytics

Conversation Analytics is the single biggest development in the history of the call tracking industry.

Conversation Analytics actually analyzes the words said on every call and pushes those words through hundreds of algorithms to extract useful information from those phone calls. It can determine good call vs. bad call, agent performance, competitor mentions, sales readiness, close rates, and even agitation.

This guide describes, in 10-pages, how Conversation Analytics works, how marketers can use it, and what data can be extracted. 

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