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BizReport | Trends & Ideas archives November 29, 2016

Study highlights importance of human interaction to banking customers

The importance of human interaction in an increasingly digital banking environment has been highlighted in a new report from call intelligence firm Invoca.... >>

BizReport | Mobile Marketing September 28, 2016

UK consumers will have 12 billion click-to-call conversations this year

While it might appear as if smartphones are used for anything but phoning someone up, new research from mobile advertising analytics firm Marchex shows that there are still many in the UK who do use their mobile device to talk... >>

BizReport | Advertising archives September 28, 2016

Consumers to brands: Don't call me maybe

New research from Pitney Bowes reveals a gap in the type of communications being sent out by brands, and what consumers really want. ... >>

BizReport | Trends & Ideas archives July 12, 2016

Just 12% of 16- to 55-year-olds prefer to phone customer service

If you thought it was just younger generations that prefer to text, instant message or email businesses for customer service, think again. ... >>

BizReport | Law & Regulation July 12, 2016

FRSB: Charity fundraising complaints up 6% on last year

The UK's top 500 biggest fundraising charities are responsible for nearly all complaints, according to the Fundraising Standards Board's annual report. ... >>

BizReport | Advertising archives January 07, 2015

No more brrring brrring in Bing ads as telephone numbers disallowed

Bing is taking the brrring out of its ads, according a recent announcement on the company blog.... >>

BizReport | Trends & Ideas archives December 15, 2014

Popular music, not the sound of silence, keeps callers on hold longer

If you want to keep people on hold when calling your customer service or sales representatives, play them something they will know, suggests new research by ICM for soh. ... >>

BizReport | Search Marketing September 30, 2013

70% of mobile search users engage with click to call

A new survey from Google and Ipsos suggests driving telephone calls is still an important marketing channel. In particular, the research reveals the value of a click to call button within mobile search, whether in paid or organic results.... >>

BizReport | November 02, 2012 Younger consumers seek customer service via social

While many UK consumers turn to email or the telephone for customer service, a new study from Rakuten's reveals younger consumers are more likely to turn to social.... >>

BizReport | Email Marketing September 16, 2011

UK Consumers prefer email customer service to telephone

A new survey from Econsultancy reveals high levels of frustration with telephone customer service channels among UK consumers with the preferred method of contact being email. ... >>

BizReport | Loyalty Marketing June 28, 2011

Consumers want quick answers from customer service

Avaya's recent global Contact Center Consumer Preference Study reveals that, in order to provide the most comprehensive customer service, businesses must ensure they're not only quick off the mark but that they make as many contact methods available to consumers... >>

BizReport | Mobile Marketing March 28, 2011

Nearly 90% of Chinese are phone subscribers

New figures released by the Chinese Ministry of Industry and Information Technology show that the vast majority of the population now subscribe to either a fixed line or mobile phone.... >>

BizReport | Internet September 23, 2009

ABA: Online banking in U.S. preferred method

Online banking has overtaken visiting a branch in person as the preferred method of dealing with day to day finances, according to a new study by the American Bankers Assocation (ABA).... >>

BizReport | Research archives September 07, 2007

Email overtakes telephone in workplace

It appears that the telephone is no longer the preferred communication tool in the workplace. Email has overtaken oral communication, according to the results of a recently released Datamonitor report.... >>