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BizReport | Ecommerce archives April 04, 2014

Why brands need to re-focus on customer service

In e-commerce, as in all industries, the companies that focus on fostering relationships with their customers see positive results. It might seem obvious, but once a business concentrates on customers rather than their website - they see repeat business. Being... >>

BizReport | Ecommerce archives March 21, 2014

Top 3 tips to improve customer service

Today, as more and more players enter the market, online retailers win by differentiating with experience. From checkout to delivery, eCommerce players strive hard to deliver a consistent and exceptional experience to be on top-of-mind recall. Today, service matters as... >>

BizReport | Ecommerce archives September 06, 2011

4 Questions with VeriShow's Yuval H. Moed

As consumers spend more time online shopping, researching and chatting, they are also looking for ways to communicate with their favorite brands and shopping outlets. The VeriShow platform is one way brands are connecting by offering live chatting options. ... >>

BizReport | Ecommerce archives August 28, 2009

Consumers want human touch, even online

Consumers' buying decisions are being affected by the lack of human contact offered by e-commerce stores, according to a recent survey by social media shopping company IMShopping and Harris Interactive. ... >>

BizReport | Research archives April 29, 2008

comScore: Online banking increased in the UK in January

The ease of use seems to have more British consumers visiting their banks online. According to a recent comScore report, one-third of UK consumers visited an online banking hub in January 2008.... >>

BizReport | Research archives April 21, 2008

comScore: Experience is key for online bankers

Online banking is becoming more popular everyday but just as in person banking, customer experience is the key. According to a recent report from comScore, the online experience - from customer service to widgets to chats - is what keeps... >>

BizReport | Research archives March 07, 2008

Study: Shoppers want better online support

Customer service doesn't count only in brick-and-mortar stores. According to a recent study from Inquira and ServiceXRG suggests that online customer service is failing many consumers and nearly half of consumers feel the information provided by most company website is... >>