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BizReport | Loyalty Marketing March 07, 2019

Study: Loyalty high in banking but could be higher

While the banking industry, as a whole, enjoys high customer loyalty, that loyalty could be grown even higher. That's a key takeaway from new data that indicates only about one-third of US customers have closed accounts after a banking problem.... >>

BizReport | Ecommerce archives December 11, 2017

More people banking online, how marketers can connect

As more people turn to mobile and online banking, rather than going to actual bank locations, it makes sense for bankers to take more of their business online, as well. One expert explains how bank marketers can connect with the... >>

BizReport | Trends & Ideas archives June 27, 2016

Millennials losing faith in traditional banks, trust tech firms more

New research from financial regulatory compliance company Neopay has found that Millennials trust traditional banks far less than previous generations and are more likely to put their faith in alternative providers.... >>

BizReport | Advertising archives May 01, 2015

Consumers find card-linked marketing helpful for special occasions

Using card-linked marketing to help with special occasions such as Mother's Day is something that the majority of Americans would embrace, according to insights gleaned from a survey by data and advertising company Cardlytics.... >>

BizReport | Trends & Ideas archives April 16, 2015

Brits warming to biometric technology for online banking access

Just as many UK consumers want to use fingerprint recognition technology to gain secure access to their online banking as those who want to use passwords, according to recent research from Equifax reveals.... >>

BizReport | Trends & Ideas archives November 13, 2014

Survey reveals Americans' lax attitude to online password management

The Federal Trade Commission receives millions of complaints each year with identity theft consistently topping the list. However, according to new research one in five Americans continue to use the same password they use for banking on a variety of... >>

BizReport | Mobile Marketing June 05, 2012

Half of Americans interested in mobile wallet

As mobiles play ever-increasing roles in day to day life, more consumers are interested in using their device to make payments. New research from consultants Carlisle & Gallagher Consulting Group reveals that almost half of Americans are interested in mobile... >>

BizReport | Internet May 23, 2012

Consumer survey reveals increasing comfort with online banking

Consumers are more confident with online banking, reveals a survey by digital and direct agency Rosetta, with over half now preferring to do their banking online. ... >>

BizReport | Mobile Marketing March 23, 2012

By 2016, 1 in 10 will pay bills via smartphone

As smartphones and tablets become more integral to day-to-day life, more people will use their devices to pay bills and other banking activities. According to Juniper Research's latest study, mobile banking users prefer the choice offered by triple-play mobile solutions.... >>

BizReport | Ecommerce archives March 13, 2012

UK: Online banking fraud losses continue to fall

Losses on UK credit and debit cards due to fraud are at their lowest levels since 2000, according to Financial Fraud Action UK, and online banking fraud also continues to fall.... >>

BizReport | Internet April 06, 2011

No improvement in banking fraud protection for SMBs

Financial institutions continue to lose money and customers due to a lack of action being taken to prevent corporate account takeover and fraud, according to a new study from fraud prevention firm Guardian Analytics and the Ponemon Institute.... >>

BizReport | Internet March 13, 2011

93% would stop using online bill pay services if charged

When Mintel asked consumers what they'd do if their financial institution started charging to use online bill pay services the reaction was overwhelming - they'd stop using them.... >>

BizReport | Advertising archives January 19, 2011

Advertising finds its way into bank statements

Advertising is popping up all over the digital landscape - email, social networks, online video, and even in games. Now there's another place where ads are making inroads - bank statements.... >>

BizReport | Ecommerce archives October 11, 2010

Online banking fraud in U.K. down 36%

Tougher security measures and new 'chip and pin' cards are driving down banking and credit card fraud both on- and offline, new figures out of the U.K. have revealed. ... >>

BizReport | Internet October 01, 2010

Gen Y to shape the future of online banking

As more Generation Y customers enter the marketplace online banking gains in popularity. Recent research, in the U.S. and Europe, demonstrates the need for continued investment in technology and strategies that support the kinds of banking experience Generation Y demands.... >>

BizReport | Social Marketing June 02, 2010

Banks can boost waning consumer trust via social media

Consumer trust in banks has taken a hit during recent economic disasters but a new poll by Mintel Comperemedia indicates that by participating in social media banks can claw back some of that lost consumer faith. ... >>

BizReport | Mobile Marketing February 09, 2010

MMA: Good news for m-commerce, consumer comfort with mobile banking on increase

Consumers appear to be becoming more comfortable with the idea of mobile banking, according to a new survey by Luth Research on behalf of the Mobile Marketing Association. Online marketers should take note as the findings bode well for the... >>

BizReport | Internet October 02, 2009

Study: Internet integral to British life

The majority of the British online population is now shopping, managing their money and socializing online, according to a new report from online comparison and switching service, uSwitch. ... >>

BizReport | Internet September 23, 2009

ABA: Online banking in U.S. preferred method

Online banking has overtaken visiting a branch in person as the preferred method of dealing with day to day finances, according to a new study by the American Bankers Assocation (ABA).... >>

BizReport | Research archives January 06, 2009

British online bankers want to save cash, not the environment

Organizations can save money by steering their consumers away from paper-based transactions and notifications, and consumers know this, which is why they want cash to make the switch, according to a poll for electronic bill presentment and payment firm OneVu.... >>

BizReport | Research archives August 28, 2008

CheckFree: Security no longer main barrier to online banking

Security concerns among online Americans are fading and more are willing to go online to perform everyday banking and bill payment activities. In fact, three-quarters of online Americans now do so online, according to a new survey from bill payments... >>

BizReport | Research archives July 11, 2008

Report: Canadians most likely to bank online

A new report from comScore indicates that Canadians are leading the way with online banking. While some marketers may not think this is relevant to online marketing, it is. With online banking being a relatively new endeavor, but one that... >>

BizReport | Research archives April 29, 2008

comScore: Online banking increased in the UK in January

The ease of use seems to have more British consumers visiting their banks online. According to a recent comScore report, one-third of UK consumers visited an online banking hub in January 2008.... >>

BizReport | Research archives April 21, 2008

comScore: Experience is key for online bankers

Online banking is becoming more popular everyday but just as in person banking, customer experience is the key. According to a recent report from comScore, the online experience - from customer service to widgets to chats - is what keeps... >>

BizReport | Research archives October 08, 2007

Online credit card fraud continues to rise

While credit card fraud in the UK has decreased, CNP fraud has risen considerably, according to figures recently released by the Association of Payment Clearing Services (APACS).... >>

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