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BizReport | Ecommerce May 19, 2020

Reports highlight importance of experience

It is no secret that more people are buying more things - from groceries to tennis shoes to gaming equipment - online during the COVID-19 pandemic. But not all merchants, grocers, restauranteurs, or brands are making a great impression -... >>

BizReport | Ecommerce May 18, 2020

Will COVID-19 change shopping habits forever?

Over the past two months global retailers have seen a sharp uptick in buying online as people shelter at home and make fewer trips to physical stores. The question many merchants are asking is how long the uptick will last... >>

BizReport | Internet May 05, 2020

How consumers are spending time during social distancing

Over the coming week, as more states begin to slowly re-open for business, many expect time spent online to decrease. But while there may be some pull-back as people go back to work or resume pre-lockdown activities, the new 'normal'... >>

BizReport | Ecommerce April 24, 2020

Study: Reviews key to shopper engagement

Product reviews continue to be an important part of the customer journey. That is a key takeaway from new Bazaarvoice data which, among other things, shows that 75% of shoppers 'sometimes or always' trust consumer reviews. ... >>

BizReport | Ecommerce April 16, 2020

Reports: Online purchasing up, so are bill worries

From clothing and accessories to video games and now even groceries, as Americans are told to stay home they are turning to the web to buy both necessary and discretionary items. But that doesn't necessarily mean that spending is up.... >>

BizReport | Ecommerce March 27, 2020

Study: Execs feel they're 'keeping pace' with ecomm

The majority of executives feel their business is keeping up with their competitors and what consumers want in the ecommerce space. That is a key takeaway from Kantar and Profitero's new report. Their 4th annual ecommerce benchmark report does indicate,... >>

BizReport | Ecommerce March 23, 2020

Poll: SMBs worried about recession

Even before states began shutting down schools and issuing shelter-in-place orders due to the COVID-19 outbreak, small business owners were worried about a recession. Now that many businesses have been shuttered to help stop the spread of the pandemic, SMB... >>

BizReport | Ecommerce March 16, 2020

Amid virus concerns, ecommerce may be strong point for merchants

Digital merchants may weather well the storm brought about by the Coronavirus pandemic. This as polls find many shoppers are avoiding shopping centers and malls around the globe. ... >>

BizReport | Loyalty Marketing March 13, 2020

The importance of Q1 to overall strategy

Keeping a store top-of-mind is increasingly important because the digital space makes it easy for consumers find more selection, better pricing and better experiences with the click of a mouse. New data out from Cardlytics suggests that Q1, a time... >>

BizReport | Ecommerce March 11, 2020

Retail forecast strong but will Coronavirus slow expectations?

The NRF is predicting solid growth for retailers in 2020 but could fears about the Coronavirus slow retail sales? First, the numbers. The NRF in February estimated retail sales would increase about 4% this year to reach at least $3.9... >>

BizReport | Ecommerce February 24, 2020

Study finds Google still drives more shopping

While a great deal of attention is being put on the influence of, well, influencers on social media for retail sales one new study finds that search remains at the top of the influencer heap. Specifically, Google. Data out from... >>

BizReport | Ecommerce February 18, 2020

Experts: What Amazon's brick-and-mortar expansion means for retailers

Amazon's recent earnings announcement was a big one - breaking records for the online giant whose earnings keep going up. From those record breaking earnings to more brick-and-mortar stores, Amazon has a lot of retailers buzzing about what comes next.... >>

BizReport | Ecommerce February 10, 2020

Forecast: Look for content/tech consumer spending to slow

Over the next year, consumers will begin spending less on media content and technology. This is just as more broadcasters have announced launch dates for their own streaming services. ... >>

BizReport | Ecommerce February 05, 2020

Study: Shoppers sense of value isn't just about price

New data out from IBM's Institute fo Business Value and the National Retail Federation indicates shoppers' perception of value isn't just about price. Researchers studied more than 15,000 consumers in nearly 30 countries about how their perceive value from favorite... >>

BizReport | Ecommerce January 24, 2020

Top 3 tips to a better checkout

Smoother, more friction-free checkouts are high on consumers' want list for 2020, but providing a hassle-free checkout can be a difficult thing. There are differences in mobile and desktop, how many 'add-ons' will engage and how many will be annoying?... >>

BizReport | Ecommerce January 21, 2020

Expert: Choice, story take precedence for shoppers

Over the past 20 years the way consumers learn about and shop for products and services has changed. From digital ads and message boards to social media, merchants and brands have a plethora of new ways to engage. The problem... >>

BizReport | Social Marketing January 20, 2020

Report: Social complaining more influential than praise

Over the holiday season, social media drove a lot of traffic, but many brands may still not be wholly prepared to interact with their customers in the way customers want via social media. That is a key takeaway from new... >>

BizReport | Ecommerce January 03, 2020

Experts: Merchants to increase experience factor for shoppers

It's no secret that experience is key for many shoppers, both online and offline. And as merchants and brands push into 2020 they're bringing a focus on experience with them. Here's how experience will change both online and offline shopping... >>

BizReport | Ecommerce January 01, 2020

Expert: How human contact may quell cart abandonment rates

Shopping cart abandonment continues to be a big issue for online merchants and brands, but according to one expert having live customer service agents for digital shoppers may be the solution. Here's how. ... >>

BizReport | Internet December 27, 2019

4 trends to watch in digital for 2020

Digital brands may begin to see some changes in how business is done online in 2020, and at least one of those changes - the growth of voice search - may have a big impact on how brands engage with... >>

BizReport | Ecommerce December 25, 2019

Why B2Bers need to build stronger relationships

At the fast rate of retirement for many Baby Boomers and the fact that Millennials are apt to buy products for their business online rather than through traditional B2B methods, as their Boomer counterparts did, B2B businesses may be facing... >>

BizReport | Email Marketing December 19, 2019

Studies: Email, mobile key for merchants

Three new studies underline the importance of mobile devices for merchants and brands, especially during the holiday season. First, SubjectLine has released a new report suggesting that most holiday shoppers (84%) are looking to email to find discounts for their... >>

BizReport | Ecommerce December 13, 2019

Study: 1 in 4 fooled into counterfeit buys

While the increase in digital shopping is good for most merchants and brands, there is a downside: counterfeit. And, according to one new report, the amount of people fooled into buying counterfeit goods continues to grow.... >>

BizReport | Ecommerce archives November 29, 2019

Why merchants need to look outside the data box

By 2023, Forrester is predicting that about 60% of retail sales will be at least influenced by digital - social media, ads, video content. This means the digital space, and the data accumulated there, will become even more important as... >>

BizReport | Advertising archives November 26, 2019

How to know your holiday campaign needs a pivot

Order values are down. Traffic is up. Email messaging seems to be falling on deaf ears except on certain days. Around the holidays merchants and brands are hyper-focused on how consumers are reacting to campaigns, but recognizing when campaigns are... >>

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