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BizReport | Ecommerce archives October 28, 2013

Top 3 tips to increase customer service over the holiday

Several recent studies have underlined the fact that customer service is increasingly important to shoppers. Whether it's through fast answers via social media, service in-store or even via phone, a bad experience is more likely than ever to send shoppers... >>

BizReport | Social Marketing July 31, 2013

Social media customer service response rates up 143% YoY

New research from Socialbakers reveals that brands have increased the number of questions answered via social media, as more and more consumers take to social platforms for answers to customer service queries.... >>

BizReport | Ecommerce archives July 18, 2013

Study: Ad execs IDing experience obstacles

Ad execs aren't kidding themselves: most realize real time bidding is crucial for their campaigns, but they also admit there are shortcomings in their approach. Those shortcomings are the focus heading into the future. According to new data out from... >>

BizReport | Internet July 09, 2013

Vengeance is motive for 23% of online complaints

Failing traditional customer service is the reason many consumers to turn social media to vent their frustrations, according to new research from Dutch social media company TNS Nipo, and for many it is the company's last chance to respond to... >>

BizReport | Ecommerce archives April 26, 2013

Chat interface upgraded for more seamless integration

With more shoppers looking for product details or retailer assistance online, some businesses are struggling to stay on top of customer service inquiries. Responding in a timely manner to questions or problems has never been more important, which is where... >>

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