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BizReport | Ecommerce September 10, 2021

How AI is changing the customer experience

A new platform is changing brands' understanding of the customer journey by using AI-based question and answer formats to pinpoint the moment a purchase decision is made. By better understanding what drives the customer, brands can extend more relevant branded... >>

BizReport | Ecommerce June 12, 2020

3 Ways Covid-19 Will Change CX

The customer experience is an ever-evolving point of contact for many brands, and the Covid-19 pandemic has made yet another strategy adjustment necessary. Here are three ways the customer experience will change in the coming month - and how brands... >>

BizReport | Ecommerce archives May 09, 2018

Marketers: How to win at customer experience

Over the past three years, more emphasis has been placed on the customer experience on ecommerce sites, on social media sites, and even within the generalized advertising space. This is a problem for many brands, who may be proficient at... >>

BizReport | Ecommerce archives October 04, 2013

Top 3 tips for creating personalized, integrated customer experiences

This holiday season, the shopping experience may be more important than ever. But, for perhaps the first time, it won't be the in-store experience. Rather, the online or mobile experience - simple checkouts, mobile coupons, barcodes taking the shopper to... >>

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