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BizReport | Ecommerce archives August 03, 2016

Could chat bots improve current state of UK customer service?

UK consumers are not at all happy with the level of customer service they are receiving, according to new research from UK estate agent YOPA. Could AI/chat bots be the answer? ... >>

BizReport | Trends & Ideas archives August 02, 2016

Chat Bots: Intelligence and effectiveness outweigh personality

Could Chat Bots be the answer to today's consumers' need for speed? New research from myclever agency looks at current consumer attitudes towards this increasingly popular AI application. ... >>

BizReport | Mobile Marketing July 04, 2016

Mobile users embrace SMS, chat bots to 'talk' with businesses

The majority of consumers now use their smartphones to talk with businesses, according to new research findings released by global trade body Mobile Ecosystem Forum (MEF), albeit via chat apps and SMS. ... >>

BizReport | Ecommerce archives April 27, 2016

89% of consumers want to engage with virtual assistants

Just days after Facebook announced its new branded chat bots, research from Nuance reveals that the vast majority of people want to chat to the AI-driven virtual assistants.... >>

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