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BizReport | Loyalty Marketing July 07, 2020

Study: Experience key to loyalty

There has been tremendous growth to online shopping as consumers were forced to push many things, from grocery shopping to clothing and apparel, to the digital space. And according to one new report, this move has underlined the importance of... >>

BizReport | Advertising archives September 23, 2019

Top 3 tips for a strong visual feedback strategy

Brands wanting to improve the quality of communication between themselves and their customer base may want to begin with those little smiley faces. Emojis are popular across generations, and in mobile messaging, email marketing, and social media. But, many businesses... >>

BizReport | Advertising archives September 17, 2019

Expert: How brands can embrace emojis for engagement

There are movies about them, kids text primarily in them, and new studies have shown that emojis can even be good for business. The key, of course, is knowing when - and how - to use emojis effectively with a... >>

BizReport | Loyalty Marketing November 16, 2018

Study: Poor CX a wedge between customer, brand

There is a thin line between love and hate - and that line is customer service. According to new data out from Sitel Group, most consumers (75%) will stop engaging with a brand after a bad customer service experience, and... >>

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