Intelius Reviews 2024: Features, Cost & Alternatives

Kristina Knight-1
Reviewed by Randolph Vialva, MBA
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  • Cost Value
  • Customer Service
  • Ease of Use
  • Included Features

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Intelius offers personal search services for a low monthly price.


  • Low prices
  • Trusted reporting features
  • Customer Support


  • Free trial limited
  • Monthly subscription automatically starts
  • Unlimited checks
  • Mobile and online search features
  • Comprehensive results

Intelius was founded in 2003 and has an A rating with the BBB. They offer a strong background check service, customer support, and low monthly subscription fees.

intelius reviews

Background check companies can help you feel better about your neighbors, and new acquaintances, and may help you find family members with whom you have lost touch. Intelius people search has 20 years of experience in providing information for people just like you; their customer support is good whether you need online background checks or a simple phone lookup or address history.

There are many different reasons to perform background checks on individuals. Background check companies regularly perform background checks and searches for potential employees, some parents may want to perform a background check on potential babysitters, and still, others may simply have questions about people. An Intelius background check may include personal information such as address and phone number, and may also include a background check service, past and present residences, and public records, and provides a comprehensive report. This kind of personal history report provides peace of mind.  According to the Better Business Bureau, Intelius has an A grade; this means they are seen as a trustworthy service. 

Intelius Advantages

Intelius reviews are generally positive, with people citing the ease of use and quality of information. They are not considered a consumer reporting agency, so the information they provide cannot be used in any official capacity, however, this doesn’t seem to bother users. Our Intelius review shows:  

Mobile Apps For IOS & Android

Intelius users can do both online and mobile search options for customers. Intelius offers several types of search services including Intelius reverse address lookup, Intelius background check report, and Intelius people search. Search options can be found on the Intelius website. 

Flexible Service Options

The company offers a variety of public records search options including those for civil actions, bankruptcy, marriage and divorce, any federal or state criminal record search, and sex offender registry searches. In addition to public records, the company will search through social media, past addresses, credit, and education and employment searches. 

Direct Support

Most Intelius user reviews are positive. Customers say Intelius customer support is above average, however, there are complaints about their billing practices. Most of these seem to focus on customers’ misunderstanding of how the trial period works. The company offers both phone and online support services for customers. 

Reverse Phone Lookup Available

You can use the Intelius reverse phone lookup to determine who is calling you and to find the identity of any unknown callers which may help you to reconnect with friends and relatives with whom you may have lost touch.  

Intelius Reviews: Key Features & Cost

Intelius has been in business since 2003, offering online searches for people and businesses to learn more about the people around them. Their reviews from customers are generally positive. You can create an account on Intelius for free, however, you do have to pay for reports. There is an individual report rate and a monthly subscription rate from which to choose. The business was developed by leaders from the defunct private search engine Infospace.

People Search Service

Using Intelius people search, you can learn the full name and address of the person you search for. You’ll also find additional things like any aliases used, relatives, previous addresses, and even social media and email information.

Background Check Service

In addition to a general Intelius people search, you can perform a deeper background check report. This report will dig into local, state, and federal criminal charges, any legal actions including liens and bankruptcies, any pending lawsuits, and even marriage and divorce information. 

Reverse Address lookup

Like reverse phone lookup, Intelius reverse address lookup will connect a person and phone number to an address. 

Reverse Phone Lookup

Like the reverse address lookup, the Intelius reverse phone lookup search will connect the name of a caller to the phone number. The report will also include address and full name information. 

Criminal Records

Criminal record searches are typically performed by employers. These are used to determine the integrity or any past issues a potential employee may have had, however, Intelius criminal records searches are not allowed to be used in any official capacity because they are not a consumer reporting agency. 

More Add-Ons

In addition to these main search profiles, Intelius will provide some lower-level information like email addresses and social media profiles. 

Intelius Quick Overview


4.6 stars

Best Overall Value

  • Affordable pricing options
  • Simple to use
  • Variety of background checks

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Intelius Customer Reviews

intelius reviews

Intelius user reviews are generally positive. The company has been in business since 2003 and reports more than 50 million searches have been conducted. 

I ordered 2 reports but thought they were free. I then was charged a monthly fee. When I discovered this I called the [customer service phone line] and they refunded all the charges other than the initial charge.


No issues at all! Called in to cancel my subscription and it was fast! Excellent customer service!


Very thorough in their assistance – very professional and respectful in handling my questions and requests


I called customer service with my concerns and the customer service person was wonderful! Knowledgeable, friendly, patient, understanding of my concerns. A pleasure to work with. She was the reason I will continue my subscription for a month during my evaluation.


Intelius Service Review

Review of Intelius Service

Overall Pricing and Value
Cost Value
Customer Support
Ease of Use
Included Features

Intelius has been in business since 2003, offering a variety of background check services. Users can do searches for information, however, reports are only available to paid-tier members. The Premier monthly subscription includes unlimited searches for basic information. Pricing plans range from $0.95 (6-day trial period) to $24.86 (monthly subscription). 

Is Intelius Right For You?

If you need quick and precise facts and information, this search platform may be a good option. They can help you find personal or business phone numbers, username lookups, or even a long-lost family member. Keep in mind that Intelius is not considered a consumer reporting agency and so any information found, while legitimate, cannot be used against the person being searched.

Cost Value 

Intelius offers a good entry-level search engine option, especially with their 6 or 7-day free trial period. For many site visitors, this trial period will be all that is needed, but those wanting to use the subscription plan for continued searching will find value there, too. Intelius pricing starts at $0.69 for a free trial or up to $24 per month for a subscription for unlimited searches with the most comprehensive report. There are discounts when opting for a bi-monthly plan rather than the monthly billing. 

Customer Service

Intelius offers both in-person via phone and online support options. Customer service representatives are noted as very helpful and can help explain some terms of service like the trial period, how people are automatically enrolled in monthly subscriptions, and how searches can be conducted on mobile phones or through online searches. The app’s technical assistance is good.

Ease of Use

Whether looking up potential employers, or new neighbors or trying to make online dating safer, the platform is simple to use. Like a phone directory, you simply input the name, phone number, or address of the person to be searched and await results. Most times, search results are available in a matter of minutes. 

Included Features

Intelius includes background check service as well as reverse phone lookup and reverse address lookup features for users. They also have add-on features including downloadable reports and Intelius Identity Protect services. They provide findings immediately and will also suppress your personal information if you sign up for this service. 


If you are looking for basic information for personal reasons, the Intelius background check is a good option. Other services will delve deeper into reports as a more costly price, however, Intelius’ offerings are considered very good. They have an A rating from the Better Business Bureau, and strong reviews from customer review sites. 

2 Top Intelius Alternatives

Price$27.78/month$9.95 (Trial Month)
$0.95 (6-day Trial)
AwardMost AccurateEasiest to UseLeast Expensive
DetailRead Review Read Review Read Review

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Truthfinder has been in business since 2015 and provides background report features such as address and phone numbers, education and employment history, and social media information. The company has an A+ rating with the BBB, has a customer support team, and offers unlimited reports in the subscription period. For the best information, users must pay for TruthFinder reports; monthly subscription fees range between $26 and $30 per month.


PeopleFinders offers an array of background checks online, although their customer support and reviews lack the positive aspect of competitors TruthFinder and Intelius. Their subscription costs start at $24.95 per month but do not include social media information. The platform does allow for single report purchasing, mobile options, and mobile spam alerts.


If you are looking for basic information about a person, address, or phone number, Intelius can provide this information at a cheap price. Intelius includes unlimited searches for information, you can even search yourself to see what comes up. In addition to basic information, Intelius features will offer social media profiles, email addresses, and relatives, and may have some photos available.

Frequently Asked Questions (FAQs)

What are background check businesses?

These businesses provide access to public information. They can check the identity of a person, any past involvement with the law, previous addresses, educational institutions, and employment, and can even help you find phone numbers for a person. They may conduct a local or national search for identity verification. With monthly subscriptions, you have ongoing access to this type of information, but read the fine print to understand all terms of service and any additional fees.

Is Intelius legit?

Yes. The company has been in business since 2003 and provides people search, property search, phone and address lookup, and other features for users. The records searches cannot be used in an official capacity, but do offer accurate and current information.

Can I do just a single search?

Yes, you can conduct one search or multiple depending on the pricing tier chosen.

Why use this kind of service?

There are many reasons to conduct people, phone, or property searches. Some may want to look up other homeowners before choosing to buy a home in a new neighborhood, some businesses conduct pre-employment screenings, and some will want to screen out sketchy people from the online date pool. Identity check services offer nationwide search results that are more in-depth than a simple Google search.

Can’t I use other search engines?

General search engines, like Google, Bing, or LinkedIn searches offer very limited information. This may include phone numbers and addresses, but only if you know the name of the person or company being searched. When a person doesn’t know even the entry-level search option, the search process is much more difficult.



Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with, NBC News,, DisasterNewsNetwork, and many more publications.


He is an organized and creative thinking sales management professional with experience in outside and inside sales in various markets. Working as freelancer in the Greater Boston Market, he moved to St. Louis and became an Account Executive, then a Sales Manager managing and coaching 12 sales reps covering a nationwide territory. He has developed his team with a combination of consultative selling and value before price coaching mindset which has won him a President’s Cup and many other financially rewarding awards at RICOH. His most recent role as a Continuous Improvement Manager provided insight into the importance of delivering a quality product in alignment with the value and reputation of his organization. It further enhances the aspect of selling on value as opposed to price.

+ 6 sources

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  1. BBB: Start with Trust® | Better Business Bureau®. Accessed February 7, 2023.
  2. Start Your People Search Today! INTELIUS. Accessed February 7, 2023.
  3. Learn more with a Background Check. INTELIUS. Accessed February 7, 2023.
  4. Search Property Owners With Our Reverse Address Lookup. INTELIUS. Accessed February 7, 2023.
  5. Reverse Phone Number Lookup. INTELIUS. Accessed February 7, 2023.
  6. Run a Criminal Records Check. INTELIUS. Accessed February 7, 2023.



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