5 Best VoIP Services For Small Business: Top Picks In 2024
Reviewed by Randolph Vialva, MBA
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With the rising popularity of remote work, organizations seek reliable communication options. Today, more businesses are adopting VoIP providers as a communication solution. There are many VoIP options, ranging from essential business phone services to all-in-one platforms, which can make it challenging to choose the Best VolP services for your business. The right provider for your business comes down to functionality, feature set, and price. This article looks at the five best VoIP providers to help you choose the best one.
5 Best VoIP Services For Small Business: Our Top Picks In 2024
- RingCentral: Best overall
- Nextiva: Best customer service
- Grasshopper: Best flat-rate VoIP solution
- 8×8: Best for international calling
- Dialpad: Best AI functionality
Features Of 5 Best Business VoIP Solutions For Small Business In 2024
- Conference and video calling
- Call forwarding
- Internet fax
- Call routing
- Third-party integration
5 Best VoIP Services For Small Businesses In 2024
RingCentral
RingCentral is a popular VoIP phone solution that appeals to small and large businesses. It suits businesses that need an all-in-one calling solution with built-in team messaging and document sharing. The highly reliable system offers great features like voicemail to text and conferencing and telemarketing call centers.
- There’s a wide variety of pricing plans
- It is easy to activate your VoIP phone within minutes
- AI capabilities for call transcriptions
- Unlimited calls within the US and Canada
- Mobile apps for Android and iOS.
- It comes with a limited number of minutes, depending on your plan.
This cloud-hosted system offers critical features that can enhance user experience. These features include unlimited internet faxing, auto-attendant, multiple extensions, and a company directory. It also offers access to messaging and the best video conferencing services. You don’t need dedicated VoIP hardware to get started with this service as you can easily use the existing cell phone number for voice calls over the internet. You can use the desktop and mobile apps to make and receive calls and manage virtual faxes, plus it provides toll-free numbers. The company makes its service available for small businesses for as low as $19.99 per user per month. Its customer service team is available 24/7 via online chat, or via phone during standard business hours
Nextiva
Nextiva offers a versatile and powerful VoIP phone and communication system for businesses of all sizes. It’s an affordable solution compared to other highly rated providers and allows you to add video conferencing and text messaging.
- Unlimited phone calls to the US and Canada
- 24/7 customer support via phone and email now
- High-quality audio
- User-friendly administrative panel to monitor business calls, voice mails, and text messages
- It takes time to set up and get familiar with the interface
- The low prices are only available if you purchase a 3-year plan
This VoIP solution offers everything the modern business needs to communicate. It’s easy to use and provides high-quality customer service for small businesses and enterprises.
These features include unlimited calling to the US and Canada, screen sharing, instant conference calls, unlimited faxing, voicemail messages delivered directly to email, and a call queue feature that makes it easy to handle calls during busy times. While it has an abundance of features at its disposal, many of them are hidden away in higher-tier plans. Like many VoIP phone services, the pricing rates vary based on the number of users you have and the length of your contract. It charges $17.95 per user per month for essentials.
Grasshopper
Grasshopper is geared toward helping small to mid-sized businesses appear professional, efficient, and similar to a corporate entity. It allows you to record personalized greetings, for when customers call in, to help guide them to the correct extension.
- It has a toll-free number and a local number on offer
- User-friendly mobile and desktop apps
- Affordable building options
- Easy to set up
- Limited features
- There are no analytics provided
This business phone system offers only inbound calling services, not outbound. It delivers easy-to-use VoIP business phone systems for small business owners on a limited budget. The phone service provider provides access to unlimited calls and text messages, including call forwarding options, simultaneous call handling, virtual fax, and 24/7 customer support. A mobile app allows customers to check voicemail, fax, and call logs from their cell phones. The app lets you change your outbound mobile number to your business number so you can reach customers from your number and still appear professional. Grasshopper pricing for an individual is $26 per month for one phone number, while businesses pay $80 per month for 5 phone numbers.
8×8
8X8 is a cloud-hosted service known for its high-quality video conferencing and instant messaging. It’s an excellent option for retail businesses that host frequent meetings as it provides high-definition video conferencing with up to 100 participants per meeting.
- It integrates into other apps and software like Google, Slack, and Microsoft teams
- Easy to use and suitable for those new to VoIP phone systems
- Unlimited calling to many countries around the world
- Web conferencing and instant messaging
- Few advanced features are available
- Some users have issues importing contacts from Google
This is one of the most affordable VoIP service providers offering VoIP phone solutions to businesses of all sizes. The global player provides a range of phone services, including contact centers and private branch exchanges. It is ideal if you are a small and medium-sized organization needing international calling capabilities. 8X8 has all the features you’d expect from an internet-based system, such as virtual meetings, integrated voice, contact centers, virtual fax, and real-time communication analytics. Their business communications services are up there with the best, alongside the underlying VoIP technology. Despite having fewer advanced features and customization options than their competitors like Ooma Office, the user interface and admin console are well-designed and easy to use. It also seamlessly integrates with Outlook and Google Contacts. The lowest pricing plan starts at $15 per user per month
Dialpad
Dialpad is an innovative VoIP phone system offering VoIP phone services for small and large enterprises alike. It has a user-friendly dashboard that makes managing multiple users and phone numbers easy.
- User-friendly dashboard making it easy to manage multiple users
- Integrates seamlessly with outside software and apps like Salesforce g-suite and Office 365
- It comes with call analytics
- Unlimited business SMS, and group messaging
- Call recording and voicemail transcription
- The 24/7 customer service and phone support come at an extra cost.
This VoIP provider has a great a lot of great features. Its standout feature is the AI voice intelligence that transcribes calls in real time and can help customer representatives quickly answer questions. When transcribing voicemail, the AI even analyzes the tone of the message. The provider maximizes artificial intelligence output through attendant and transcription to save time and effort. It also offers video meetings and instant messaging accessed through a user-friendly mobile and desktop app.
Would Your Business Need A VoIP Service?
VoIP allows phone calls using a broadband internet connection instead of a regular landline. This technology’s versatility and extensive features have made it become the go-to service for individuals and businesses of all sizes. One of the primary advantages of this technology is that it’s cost-effective, as you don’t require equipment or maintenance. The ability to make calls over a softphone and automatically route calls to the correct people is a vital feature of modern VoIP software. Pricing plans start at $15 per user per month.
What To Consider When Choosing A Suitable VoIP Service Provider?
VoIP providers vary in cost with the price based on the number of users or lines you have. It’s essential to find a price point within your budget while still meeting your needs. Compare quotes from the business VoIP services and choose one that suits your business. Consider the hardware requirements of the VoIP phone service. Some business VoIP providers allow you to use your existing hardware, while others will require you to get specific devices. Your choice of VoIP phone service will depend on the needs of your business. Consider the features and think about which ones you need. You should also look at the setup and ease of use. The best VoIP service for small businesses should be easier than traditional business landlines, so avoid companies with lengthy setup processes or complex functionality.
Final Thoughts
VoIP is the ideal system for meeting the needs of retail customers and staff. It simplifies the phone system in a traditional office and allows remote workers to make calls wherever they have internet access. Adopting VoIP can help boost a company’s communication, collaboration, and employee productivity. There aren’t many free VOIP services available, with most offering a free trial and monthly plans. The important thing is to choose the best VoIP phone services with the most suitable features for your needs and a price that fits your budget. These VoIP provider reviews have highlighted five of the best VoIP providers that will be worth it to integrate into your business.
Frequently Asked Questions (FAQs)
VoIP emerged as a technology that channels phone calls through the Internet data network. It allows phone calls using a broadband internet connection rather than a regular phone line.
VoIP works by transmitting telephone calls over the Internet rather than through traditional networks. Since the calls are not tied to a phone line, you can make and receive them anywhere there’s an internet connection.
Yes, the best VoIP service for a home is much cheaper than a service from a regular landline provider.
The cost of VoIP systems varies depending on your specific requirements. The price for using softphones alone will be lower than for anyone who wants handsets, headsets, and a range of phone numbers.
A business can opt for a hosted PBX as it brings many advantages compared to buying a physical phone solution.
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