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BizReport | Ecommerce archives October 28, 2009

Cross-border online shopping in EU severely restricted

European online shoppers remain largely restricted to shopping within their own country's borders, according to the results of a new study commissioned by the European Union, stifling cross-border trade and consumer choice. ... >>

BizReport | Ecommerce archives October 27, 2009

Gen Y search online for offline brands

Some interesting insights into the shopping research behavior of Gen Y consumers have been unearthed by Hitwise Asia Pacific.... >>

BizReport | Ecommerce archives October 23, 2009

Online retailers prime shipping promotions and social for holiday season

A new survey conducted by BIGresearch for Shop.org found that online retailers will be revamping websites, focusing on social and offering free shipping, in some form, this holiday season and, for a third, this activity will start earlier this year... >>

BizReport | Ecommerce archives October 23, 2009

Have you met the omni-channel shoppers?

There's a new breed of shopper emerging that are empowered, informed and connected. They require marketers to embrace multiple channels and delve deep into the buying psyche of consumers. They are on the move and they spend more than most... >>

BizReport | Ecommerce archives October 20, 2009

Retailers - improve your pick-up strategies for the holiday season

No, this isn't advice for the office Christmas party, instead it's a peek into what retailers are and are not doing to maximize sales via the cross-channel experience they offer to their customers. ... >>

BizReport | Law & Regulation October 16, 2009

U.K. and U.S. to scrutinize behavioral and price targeting

Officials in the U.K. and across the pond in the U.S. are investigating whether or not behavioral advertising and individually-targeted prices on the Internet violate the rights of consumers.... >>

BizReport | Ecommerce archives October 15, 2009

Survey: 92% say online shopping experience enhanced by real-time assistance

Online retailers need to consider live online help options to enhance the shopping experience, cut cart abandonment rates and increase loyalty, according to the results of a new survey from e-commerce solutions company, ATG. ... >>

BizReport | Ecommerce archives October 14, 2009

Human touch lifts sales conversion rate for major online retailer

One of the largest retail suppliers of household appliances in the U.S. has had a great summer of online sales thanks to the addition of some live shopping assistance on their website.... >>

BizReport | Ecommerce archives October 14, 2009

Tealeaf: Consumers tell socnets, not retailers, about transaction woes

More and more consumers are turning to the Internet to carry out their shopping, but a new survey from Tealeaf Technology Inc., a company that analyses consumer behavior online, found that e-commerce sites aren't providing a problem-free experience. Worse still,... >>

BizReport | Internet October 09, 2009

Implore your customers to think harder about passwords

Use the fact that it's National Cyber Security Awareness Month to bring to your consumers' attention the need for protecting personal information online with a well thought out password.... >>

BizReport | Search Marketing October 07, 2009

Ask.com adds coupon search

Value-hunting consumers have pushed up searches for coupons on Ask.com 50% this year and, with the upcoming holidays, that figure is bound to rise further. In response, Ask.com has put in place new technology to cater to those searching for... >>

BizReport | Ecommerce archives October 05, 2009

Study: Online retailers prefer social, retail chains choose mobile

A new study from research and advisory company Retail Systems Research LLC shows a difference in choice of high value e-commerce opportunities among emerging technologies between retail chains and merchants who conduct most of their business online. ... >>

BizReport | Ecommerce archives September 21, 2009

McAfee: Security cues reassure online window shoppers

Most e-commerce websites experience shopping cart abandonment, but the rate at which it occurs can be very much down to the complexity of the purchase process. Another reason behind shopping cart abandonment is the lack of any trusted security cues,... >>

BizReport | Ecommerce archives September 17, 2009

Google: Consumers purchase Christmas gifts earlier than ever

There are just over 3 months until Christmas but consumers are already researching, and even purchasing, gifts for the holiday season, according to new data from Google. ... >>

BizReport | Ecommerce archives September 17, 2009

Online shoppers expect speedy webpage loading times

Consumers are quick to judge an ecommerce website by the speed at which pages load, according to a new study from Akamai and Forrester Research. ... >>

BizReport | Ecommerce archives September 16, 2009

Ebates.com: Online shopping outpacing offline spending

Shoppers on a leading online cashback and coupons website spent more this year than last, despite the doom and gloom of recession, demonstrating that consumers aren't necessarily holding on to their dollars but instead are making sure they get the... >>

BizReport | Viral Marketing September 15, 2009

The NPD Group: Gamers value word of mouth above flashy ads

The testimony of a friend or fellow gamer is a more effective driver of game sales than flashy magazine ads or discount coupons, according to a new survey from industry tracker The NPD Group. ... >>

BizReport | Social Marketing September 10, 2009

Caring consumers want to share via retail communities

Social networking combined with online shopping is a match made in heaven. Why? Because caring, sharing consumers want to help others make smarter buying decisions while mixing with others "like them" to research their own purchases, according to new findings... >>

BizReport | Ecommerce archives September 09, 2009

Increase loyalty, value with on-site price comparison tools

Consumers spend a lot of their online time researching purchases. Much of their research is done on dedicated price comparison websites. Online retailers could increase loyalty and sales by encouraging consumers to conduct price comparison research within the confines of... >>

BizReport | Ecommerce archives September 09, 2009

Online shoppers want ship-to-store option

So, you have a bricks and mortar store, an e-commerce website and even a mail-order catalog - you're truly a multi-channel retailer. But what if your customers want to mix it up a little and buy online but collect from... >>

BizReport | Ecommerce archives September 09, 2009

Invalid discount codes, coupons frustrate online shoppers

The folks over at Coupon Craze ensure they provide the most reliable and up-to-date database of coupons possible to keep consumer frustration and complaints to a minimum. However, their recent research into the use of coupons online found that many... >>

BizReport | Ecommerce archives September 07, 2009

eBillme enables e-commerce using cash

In the U.S. alone, there are around 72 million people who aren't able to make online purchases. Now, thanks to a new payment service from eBillme, those millions can now log on and start shopping - with cash. ... >>

BizReport | Ecommerce archives September 03, 2009

Report: Poor service frustrating European online shoppers

Across Europe, dissatisfied online shoppers are holding on tight to their Euros as their shopping experiences prove frustrating.... >>

BizReport | Ecommerce archives August 28, 2009

Consumers want human touch, even online

Consumers' buying decisions are being affected by the lack of human contact offered by e-commerce stores, according to a recent survey by social media shopping company IMShopping and Harris Interactive. ... >>

BizReport | Ecommerce archives August 25, 2009

U.S. parents slow to finish back-to-school shopping

The National Retail Federation has released its latest figures relating back-to-school spending, and they show that even though some schools are already back in session, some parents have yet to finish shopping for the essentials.... >>

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