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BizReport : Ecommerce


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Thursday, September 16, 2021

How shoppers are prepping for holiday season

Holiday parties, visiting families in person, and shopping. People are gearing up, but pandemic related changes to shopping habits and even loyalty will have an impact on many merchants' revenue lines this season. Here's what many can expect. >>

Tuesday, September 14, 2021

How merchants can win against ecomm giants

Consumer spending is once more on the rise, and much of it is going to digital merchants. But how can smaller businesses compete with the likes of big-box stores like Walmart and digital giants like Amazon? We asked a digital expert for advice. >>

Friday, September 10, 2021

How AI is changing the customer experience

A new platform is changing brands' understanding of the customer journey by using AI-based question and answer formats to pinpoint the moment a purchase decision is made. By better understanding what drives the customer, brands can extend more relevant branded messaging, and as commerce goes more and more digital, this kind of understanding will become more and more profitable. >>

Monday, August 30, 2021

Report: Discounts boosting loyalty for some brands

The steady increase in online shopping has been a boon for many merchants and brands who otherwise have struggled with shuttered stores and limited hours of operation. One of the more positive changes? According to one new report, the rise of online shopping has also pushed the rise of digital couponing and discount hunting which is in turn boosting customer loyalty. >>

Friday, August 27, 2021

Expert: Refunds abuse toxic for merchants

Refunds abuse has quickly become the biggest fraud problem for merchants around the globe. Many blame the issue on the sharp uptick in ecommerce since the beginning of the pandemic, but whatever started the problem, it is up to merchants and brands to stem the tide. Here's how. >>

Tuesday, August 24, 2021

What merchants need to know before holiday rush

Several new reports highlight changes to consumer shopping behaviors since the beginning of the Covid-19 pandemic. Those changes may have a big impact on how merchants and brands not only navigate the season, but how much revenue comes in. Here's what you need to know. >>

Thursday, August 19, 2021

Reports: Consumer spending up, changes retailers need to know

While overall consumer spending is up by more than 10% from 2019 levels, there is a way to go before all retailers and merchants see the light at the end of the COVID-19 tunnel. Here are the changes merchants and brands need to know about consumer shopping habits now. >>

Wednesday, August 18, 2021

How to drive ecommerce growth

More and more transactions are happening online, even with more physical stores opening. That growth in online shopping is expected to continue, and it means that merchants and brands need to up their investment in product content. Here's how to do it. >>

Thursday, August 12, 2021

How to simplify payments without sacrificing experience

From checking out inventory to looking for new coupons and deals, shoppers are looking for convenience from their favorite retailers. That includes the checkout process, which has become even more important as more shoppers have moved their shopping online. We asked a digital expert how brands can improve their payment options without sacrificing the customer experience. >>

Tuesday, August 10, 2021

Expert: Shoppers more driven by convenience

Price may still reign supreme for some shoppers, but a growing number are influenced more by convenience than dollars. While the COVID-19 pandemic forced many shoppers to hit the online shelves for everything from groceries to beauty supplies, some found that the easy of clicking a mouse rather than pushing a cart is the way they want to continue shopping even after pandemic restrictions lift. Here's what brands need to know. >>

Thursday, August 05, 2021

Forecast: Bright holiday ahead for retailers

The pandemic may not be completely behind us, but many consumers aren't letting continued restrictions or the threat of future lockdown spoil the upcoming holiday season. That is a key takeaway from new Inmar Intelligence data which finds that about 30% of shoppers plan to spend more than $300 on holiday food, and that nearly half (42%) plan to host holiday gatherings. >>

Tuesday, August 03, 2021

Study: Consumers more socially conscious post-Pandemic

After the pandemic, shoppers have made some definitive changes in how they are using consumable goods and how they are engaging with brands and merchants. One of the biggest changes - shoppers are now more socially conscious. >>

Wednesday, July 28, 2021

How Prime Day 2021 should inform holiday decision making

For many brands and merchants Prime Day - and similar 'deal days' from big box retailers - are an indicator of how the holiday season will go. This year, as in year's past, Prime Day saw a surge in traffic and purchases and perhaps shed light on how merchants can better engage shoppers. >>

Tuesday, July 20, 2021

Reports ID changes to shopper behavior on- and offline

New reports in the digital space point to some pressure points for retailers as the world continues to move forward from the COVID-19 pandemic. >>

Monday, July 19, 2021

Back to School a key time for merchants, brands

With the world opening back up after a global pandemic retailers and brands are looking for a return to their normal of crowded stores and merchandise flying off shelves. According to data out from the National Retail Federation sales are expected to increase for 2021 - though perhaps not as high as some merchants would like. >>

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