Report IDs shortfalls in branded websites

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Good customer experiences continue to be a stumbling block for many businesses in the digital space. That is a key takeaway from new Searchmetrics data which indicates, among other things, that about half of the most visible sites – including Walmart and Instagram – are failing to deliver on ‘good’ page experiences.

Fashion and travel branded sites are performing the worst in the digital space, a big issues considering how many people are now heading online for everything from travel bookings to their next shoe purchase.

“[Google’s Core Web Vitals] data suggests that even some of the biggest brands have not completely solved their user experience challenges. While they continue to rank highly in spite of this, it’s important to remember that the page experience has wider implications especially for eCommerce brands. Delivering a user-friendly experience where pages load quickly, respond to input and in which dynamic content doesn’t jump around, is going to help reduce eCommerce bounce rates and abandoned shopping carts, for example, while being good for conversions and return visits,” said Tom Wells, VP Strategy, Searchmetrics.
Google’s Core Web Vitals benchmarks include judging site elements such as layout/content stability, ensuring all clickable buttons are in fact clickable, and page load times. The study finds that only 24% of fashion/apparel sites meeting the Core Web Vitals (desktop) and only 16% pass on mobile.

More data from the report can be accessed here.

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ABOUT THE AUTHOR

Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.