Detailed product information ranks above reviews, price in decision to buy

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Most (90%) of today’s consumers shop online and almost all (88%) expect product information to be accurate, rich and complete if they are to consider hitting the ‘buy button. In fact, 0survey of more than 1,000 shoppers in the U.S. found that detailed product descriptions ranked first in regards to a consumer’s decision to make a purchase, higher than reviews (second place) and price (third place).

Salsify_Logo_Blue_Square_With_Margin.jpg“Consumers are naturally very price-conscious,” said Jason Purcell, co-founder and CEO at Salsify. “But when making purchasing decisions, the research supported what we already believed to be true – strong product content is a critical factor to “buy”.

Specifically, 66% of respondents said they require product content to contain at least three product images and 82% want to be able to read at least three reviews.

Perhaps the most dominant online shoppers today – Millennials – report that product content is “extremely important”” to their decision to make a purchase. They are 40% more likely to say so than any other group.

Furthermore, in their social world, Millennials are highly influenced by the experiences and opinions of others and are 60% more likely than any other group to purchase products based on a friend’s social post and nearly three quarters (72%) are more likely to purchase based on photos of others who have used it. Millennials are also 50% more likely to rank ratings and reviews as the most important factor when deciding which website to buy from.

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ABOUT THE AUTHOR

Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
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Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.