Study: Yellow Pages still working for many consumers, businesses

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Print and online directories may not be as sexy as a viral video ad, but according to the new ADP Ad Effectiveness Study, directory ads could be more engaging than a clever ad during the Super Bowl, March Madness or even in Election Season.

Some interesting findings include:

• Calls to businesses from print ads increased 28% (2010 – 2013)
• On average, calls to advertisers (per year) reached 197, a cost per call of $15.50
• YP advertisers averaged $81,000 in sales from ad investments of $3,280

“Perceptions regarding the value of Yellow Pages advertising do not accurately reflect the reality, particularly for independent publishers and their advertisers,” said Cindi Aldrich, President & CEO, Association of Directory Publishers. “In this study, the first to truly examine the ROI of independent directory advertising, the data clearly point to a healthy medium with strong usage.”

“Calls to businesses from Yellow Pages ads have a 50% conversion rate, compared with 3% for online,” said Dennis Fromholzer, PhD, President, CRM Associates. “In addition print sales have a higher per-customer value.”

Why a higher value? Fromholzer says that is up to 80% of directory headings are service related and for high-value purchases; online and mobile purchases are more likely to be entertainment/retail related, giving them lower values.



Kristina Knight-1
Kristina Knight, Journalist , BA
Content Writer & Editor
Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with, NBC News,, DisasterNewsNetwork, and many more publications.