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BizReport : Internet : February 20, 2012

Mobile users will wait a little longer for mobile webpages to load

A wait of 2-3 seconds for a website to load on a PC is long enough, say consumers, but when browsing the web on their mobile phone many allow a little more time before abandoning the website, according to recent figures from Kissmetrics.

by Helen Leggatt

kissmetrics logo.pngI don't know about you, but when I'm browsing the Internet on my mobile device I am rather more forgiving of page load times than if I were sat at my PC. But am I in the minority? According to Kissmetrics I'm fairly normal.

Web browsers using their PC expect, on average, a webpage to load within 2-3 seconds after which they are more likely to abandon the website and move on.

Kissmetrics' survey found mobile users still have a little more patience and they need it. Almost three-quarters (73%) of participants cited slow mobile website page loads times as a problem they had encountered over the past 12 months.

Findings reveal that over two-thirds (67%) of mobile Internet users expect page loads times on their mobile to take longer than on their PC. Eleven percent said they expected load times to be "much slower", 31% said "a bit slower" and 25% said "almost as fast as their desktop" (25%).

The remaining 23% expect page load times on their mobile to be "about equal" (21%) to desktop speeds or "faster than" (11%) their PC experience.

Kissmetrics then asked mobile web users just how long they'd be prepared to wait for a mobile website to load. On the whole mobile users were far more patient. Most would wait between 6-10 seconds (30%) while a fidgety 3% would wait for less than one second.

However, there's little doubt that, as mobile web browsing becomes more prevalent, expectations of fast page load times will increase. Mobile optimization is a must. There are many tools, some free, that enable mobile website speeds to be tested.

By providing a satisfactory mobile experience retailers pave the way for shoppers to go on to purchase via other channels, found research by ForeSee Results (2011). Their survey of shoppers found that those who were satisfied with a mobile experience were 32% more likely to go on to purchase from that retailer online and 31% were more likely to buy offline.

Tags: consumer insight, mcommerce, mobile browser, mobile Internet, mobile marketing, mobile user, mobile webpage, page load times, user behavior

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