UK OFT launches Distance Selling Hub for online retailers

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DS_hub_logo.jpgResearch conducted by the Office of Fair Trading revealed that very few, just 9%, of businesses considered themselves “very familiar” with the Distance Selling Regulations they were expected to adhere to. At the same time consumer awareness of their rights had increased.

To this end the Office of Fair Trading has set up the “Distance Selling Hub“, an online resource that answers online retailers’ questions on what they need to do to comply with the Regulations.

The site also provides online retailers with guidance on handling various customer scenarios and a checklist of the information a business must provide to customers pre- and post-purchase.

“The growth in distance selling – in particular via the Internet – is bringing great benefits to consumers and the economy, but also creates new risks,” said Jason Freeman, the OFT”s director of goods and consumer group.

“Businesses need to check that they are treating their customers fairly so that shoppers trust them and can continue to shop confidently. We know most traders want to comply with the rules and the development of this hub is designed to help them stay on the right side of the law.”



Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with, NBC News,, DisasterNewsNetwork, and many more publications.