What is sentiment analysis?

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For many marketers, the number of Facebook Likes and Twitter Follows they attract demonstrates their social standing. However, these counts do little to illustrate how engaged fans are.

That’s where sentiment analysis comes in. It adds meat to the bones of Likes and Follows.

In a nutshell, it involves the analysis of comments and suggestions left on social media sites such as blogs and social networks. But, instead of analyzing just words, sentiment analysis identifies the Fan or Follower’s attitude towards a brand by using variables such as context, tone, emotion, among others.

Marketers with a large social media universe to monitor usually opt for an automated sentiment analysis solution that relies on natural language processing, but humans are by far the best tool. Why? Because machines will never be quite as good as humans in recognizing the subtleties of language, such as sarcasm, or text-speak language such as OMG or LOL.

PaidContent recently launched a new index, called “Social Standing” which gives marketers insight into the current sentiment being expressed about their brand.

To learn more about social marketing and sentiment analysis I heartily recommend reading Neil Glassman’s Social Times article on the topic. It looks at the role of sentiment analysis in marketing strategies as well as how to choose from tools currently available.

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ABOUT THE AUTHOR

Kristina Knight-1
Kristina Knight, Journalist
Content Writer & Editor
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Kristina Knight is a freelance writer with more than 15 years of experience writing on varied topics. Kristina’s focus for the past 10 years has been the small business, online marketing, and banking sectors, however, she keeps things interesting by writing about her experiences as an adoptive mom, parenting, and education issues. Kristina’s work has appeared with BizReport.com, NBC News, Soaps.com, DisasterNewsNetwork, and many more publications.