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BizReport : White Papers : Executive & Management

Xerox Knowledge Management

With KANA's Knowledge Management Software, Xerox's knowledge is made accessible to both agents and customers in a consistent user interface. Customers can access information on any Xerox product in seven languages, and can easily escalate to assisted service if needed.

Support costs have gone down while service quality has gone up. And that's important when the number of daily search sessions on your website is thirty thousand and rising.

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