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What Does Customer Experience Mean for Your Social Business?

These are all the actions businesses must take to deliver a seamless customer experience. However, one person can't do it. It is even too much for one department. Customers interact with brands across all company functions, such as marketing, sales, and service, as well as across social channels. So marketers must include colleagues across the organization to accomplish a consistent and responsive engagement approach for customers and prospects.

Watch this on-demand webinar to learn how to:

  • Understand each customer's specific situation
  • Deliver personally relevant and rewarding experiences
  • Find the moment customers browse, buy, or abandon a transaction
  • Identify real-time trends based on internal and external customer data
  • Co-create authentic brand experiences with customers, employees, and partners

Click here to request your free White Paper!

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http://www.bizreport.com/whitepapers/what_does_customer_experience_mean.html

 

 

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