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BizReport : White Papers : Information Technology

Visual IVR vs Other Self Service Options (Chat, Click to Call, Co-browse, Virtual Agents)

Learn how Visual IVR empowers your customers and your agents while making traditional connectivity solutions like chat and click to call easier to engage and use.

Key Discussion Points:

  • How to quickly offer a personalized and connected customer experience
  • How to seamlessly blend self-service with agent assisted service across multiple channels

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