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BizReport : White Papers : Information Technology

Virtual Assistant Technology and the Contact Center

In this White Paper see how organizations can leverage virtual assistant and self service technology to facilitate two major competitive advantages:

  1. Increase Agent Efficiency
  2. Realize Economies of Scale
While the modern contact center may always be forced to deal with the challenge of managing growth and its impact on service volumes, next generation virtual assistant and self service technology can help ease this burden by enhancing agent efficiency and creating sought after economies of scale.

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