BizReport

RSS feed Get our RSS feed

News by Topic




BizReport : White Papers : Sales & Marketing

Things to Consider When Choosing a Call Center

86% of customers say they are very likely to purchase a company's products again after a good call center experience. Yet, many companies view customer service as just expensive overhead. It's not. Consider these facts:

  • Repeat customers spend 33% more than new customers.
  • It costs 6 times more to sell something to a prospect than to sell that same thing to a customer.
  • Referrals among repeat customers are 107% greater than non-customers.
Quality customer service is as important to the health of businesses as are sales, marketing, and product innovation.

The most common mistake that companies make when outsourcing call center services is establishing cost reduction as the primary objective. In this white paper, you'll learn why "value" should be the most important criteria; plus, fifteen additional facts, suggestions, and things to consider when choosing a call center.

Click here to request your free White Paper!

Publisher:


http://www.bizreport.com/whitepapers/things_to_consider_when_choosing.html

 

 

Copyright © 1999- BizReport. All rights reserved.
Republication or redistribution of BizReport content is expressly prohibited without the prior written consent.
BizReport shall not be liable for any errors in the content, or for any actions taken in reliance thereon.