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BizReport : White Papers : Sales & Marketing

The US Contact Center Decision-Makers' Guide 2015: The Mobile Chapter

With the rapid growth of smartphone users, the mobile customer is relevant to every organization, in every vertical market, in every geography of the world. This chapter discusses what it means to offer mobile customer service for both businesses and customers.

Key Discussion Points:

  • Mobile customers communication methods
  • Cross-channel escalation
  • Comparison of self-service solutions
  • Corporate ownership of the mobile function
  • Future trends in Mobile

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