BizReport

RSS feed Get our RSS feed

News by Topic




BizReport : White Papers : Sales & Marketing

The Quick Guide to Conversation Analytics

Conversation Analytics is the single biggest development in the history of the call tracking industry.

Conversation Analytics actually analyzes the words said on every call and pushes those words through hundreds of algorithms to extract useful information from those phone calls. It can determine good call vs. bad call, agent performance, competitor mentions, sales readiness, close rates, and even agitation.

This guide describes, in 10-pages, how Conversation Analytics works, how marketers can use it, and what data can be extracted. 

Click here to request your free White Paper!

Publisher:


http://www.bizreport.com/whitepapers/the_quick_guide_to_conversation.html

 

 

Copyright © 1999- BizReport. All rights reserved.
Republication or redistribution of BizReport content is expressly prohibited without the prior written consent.
BizReport shall not be liable for any errors in the content, or for any actions taken in reliance thereon.