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BizReport : White Papers : Information Technology
The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage
Today's ever-changing business environment calls for IT organizations to demonstrate their value to the bottom line. Companies are constantly struggling with how to balance business goals with IT goals.
Author, researcher and IT luminary Neil Ward-Dutton explores the changing nature of IT service management: its current state of the practice, future direction, and practical steps you can take to accelerate your progression along the service management maturity model. Explains Dutton, "The single key element that's missing from many IT organizations is an effective model for engaging consistently with business teams throughout the whole lifecycle of IT investments - from when they're first considered, to when systems are being managed, changed and upgraded in operation."
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