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BizReport : White Papers : Information Technology

Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Value

With the first generation of outsourcing's initial goals of cost reduction and system stability achieved, it is time to take the next step to further improve quality, scalability and enhance business performance. Learn specific best practices for reducing costs and improving business performance based on hundreds of successful application management engagements among the Global 2000. These include:

  • Manage support activities by business value
  • Consolidate support portfolios
  • Measure "business services management"
  • Minimize support processing costs
  • Implement rigorous security measures

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