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BizReport : White Papers : IT - Data Management
ITSM: It's About Managing Change
IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented. It does this by driving fundamental change within the IT organization, from how it manages its processes, technology assets, vendors and deploys personnel, to how IT staff view their organizational roles. Learn how communication and training focused on ITSM ROI and impact can help persuade company leaders that ITSM is more than a set of tools but a way to transform the IT organization.
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