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BizReport : White Papers : Information Technology

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

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http://www.bizreport.com/whitepapers/itil_2015_and_beyond_six.html

 

 

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