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BizReport : White Papers : Information Technology

Improving Customer Support and Help Desk Efficiencies

When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions have emerged to address the inadequacies of Web tools, email, and phone approaches to providing quality customer care.

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