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How to Get ITIL Done

The Information Technology Infrastructure Library (ITIL) provides a common framework of all IT activities, enabling companies to identify, define, communicate and implement best practices throughout their IT organizations. ITIL also empowers IT organizations to align themselves with the business goals of the larger organizations they serve.

Adoption of ITIL often results in improved customer satisfaction through a more professional approach to service delivery and better delivery of third-party services. Learn about:

  • ITIL as practical framework
  • Common implementation hazards
  • Demystifying ITIL processes

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