Get our RSS feed
Search BizReport
News by Topic
Marketing
- Advertising
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Beyond Marketing
BizReport : White Papers : Sales & Marketing
How to Deal with Upset Customers in the Call Center
Studies show that the biggest influence on customer loyalty is customer service. 82% would do business with a company again based on a great call center experience. This white paper covers tips and best practices for the call center professional on how to deal with problems that come up with customers in a call center situation. It can also serve as a guide for Call Center Managers to train their employees on how to handle a variety of customer situations.
Click here to request your free White Paper!
Publisher:
Latest Headlines
- Study: Poor CX a wedge between customer, brand
- Study finds new comfort level for data collection
- Top 4 tips to improve email strategy before the holidays
- Study: Returns process key to customer loyalty
- Election Day didn't stop shoppers
- Top 3 tips to create a subscription strategy
- How to build better moments to increase engagement
- Publishers: How a subscription model could increase revenue