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High Tech Customer Service in the Cloud - Getting Past the Hype

Service and support is finding a safe, reliable, and comfortable home on the Cloud - social channels were born there, and forums and communities for peer support have never been on premise. Now we see why high-value apps like knowledge management and response management fit so well there too. Besides the obvious infrastructure savings, the Cloud offers plenty of upside.

This on-demand webcast hosted by Patricia Seybold Group analyst Mitch Kramer answers these questions and more:

  • Where are leading companies recognizing the most ROI?
  • How are these organizations using the cloud to maximize the customer experience?
  • How does the Cloud affect best practices, such as KCS?

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