RSS feed Get our RSS feed

News by Topic

BizReport : White Papers : Sales & Marketing

High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on!

A vendor with a knowledge base module for sale is telling you that they think knowledge is an extra, a side dish to the CRM main course. Nothing could be further from the truth. Knowledge management must be the core of any successful customer service and support deployment, not an add-on module. Knowledge is power, but only when it is deeply integrated into the customer experience, the agent experience and the enabling technology.

This white paper explores the astonishing power of knowledge to support every customer service channel, speed problem resolution and drive a better customer experience for high-tech and telecom service and support operations.

Click here to request your free White Paper!




Copyright © 1999- BizReport. All rights reserved.
Republication or redistribution of BizReport content is expressly prohibited without the prior written consent.
BizReport shall not be liable for any errors in the content, or for any actions taken in reliance thereon.