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BizReport : White Papers : Information Technology

Getting a Seat at the IT Table: Service Steps Up

In order to ensure the successful implementation and integration of vital service initiatives, service executives at leading firms are looking to collaborate and align their initiatives and strategies with IT management. By doing so, best-in-class firms have achieved the following results:

  • 89.3% Serviceable Asset Uptime
  • 11.9% Increase in Asset Uptime over the last two years
  • 83.9% of Service automation projects completed within budget and 82.4% completed on time.
Learn how they've succeeded in this valuable report.

Prepared by AberdeenGroup; Sponsored by @@[email protected]@.

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