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BizReport : White Papers : Information Technology
Getting a Seat at the IT Table: Service Steps Up
In order to ensure the successful implementation and integration of vital service initiatives, service executives at leading firms are looking to collaborate and align their initiatives and strategies with IT management. By doing so, best-in-class firms have achieved the following results:
- 89.3% Serviceable Asset Uptime
- 11.9% Increase in Asset Uptime over the last two years
- 83.9% of Service automation projects completed within budget and 82.4% completed on time.
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