Genesys Global Consumer Survey—2007

These survey results, through an independent research group, provide an invaluable opportunity to hear firsthand what consumers think about their contact center experiences—and where they'd make improvements. Review the key findings and discover:

• The connection between customer experience and customer loyalty
• The preferred vehicle for contacting customers
• The acceptance level of cross-sell offers
• How lengthy hold times impact the overall customer experience
• The value of a proactive, follow-up communication

Click here to request your free White Paper!

Publisher: