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BizReport : White Papers : IT - Data Management

Four Steps to Developing a Service Management Strategy for Midsized Business

This paper discusses the progression of businesses from small to midsize organizations and their increasing dependency on IT solutions. As automated systems become more critical to keeping the business running smoothly, they increasingly dictate that service desk personnel must handle problems more efficiently and effectively. This often presents a challenge for midsize companies, many of which simply lack the IT staff and budgets needed to manage the help desk software solutions designed for large enterprises.

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