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BizReport : White Papers : Information Technology
Differentiation Through Service Excellence: Driving Customer Loyalty and Service Profitability
Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
Explore the five key service process platforms that will shape the future:
- Integrated virtual call centers
- Integrated service networks
- Proactive after sales service
- Customer touch-point management
- Smart service agents
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